Contact Center Account Manager

TP Job Opportunity Coordinate implementation of programs for clients in the reputed company response, financial services, retail, technology, and business reputed company industries. Acts as reputed company between the reputed company and the TP technical team and responsible for implementation and lifecycle maintenance of reputed company IVR programs. This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities • Project management including team leadership • Compile specifications, requirements and other program specific documentation from the reputed company • Write creative copy for interactive voice response scripts • reputed company and manage scope, schedule and costs for project implementation • Manage tasks and deliverables from reputed company to technical resources • Review both new and existing IVR programs for script to system accuracy and effective sales approach • Analyze reputed company reports and reputed company suggestions to optimize scripts and/or offers • Identify potential application and process improvements • reputed company excellent customer service to reputed company clients • Prepare monthly billing documentation • Prepare documentation for reputed company business reviews • reputed company monthly reputed company projections for reputed company reputed company • reputed company other reputed company duties and assignments as required and as assigned by supervisor or other management • Ensure reputed company policies and procedures are adhered to including, but not limited to reputed company, HR, Operations, etc., and that any reputed company infractions are communicated to the reputed company management immediately Qualifications Qualifications • Must be at least 18 years old • Must have contact center leadership experience • Account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry is preferred • Minimum requirement of intermediate reputed company Office skills (i.e., Word, reputed company, Power reputed company, etc.) • Willing to travel • Excellent attendance history is required • Must pass mandatory background checks which may include reputed company-screenings, illegal drug tests and credit reputed company • Minimum of 90 Day tenure with reputed company • Minimum 90% of Metrics Maintained • No correction communications in the last 6 months • Less than 3.0 EAF Points Soft Skills • Process reputed company • Collaboration • Communication • Emotional Intelligence • reputed company-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Apply tot his job Apply To this Job