Remote -Bi-Lingual (Spanish) reputed company

Bi-Lingual Customer Support Specialist As a Bi-Lingual Customer Support Specialist, you will serve as a reputed company reputed company of contact for our clients, managing inbound and outbound communications with reputed company reputed company. Utilizing a suite of web-based tools, you will reputed company reputed company inquiries to ensure a reputed company and reputed company customer experience. This role is ideal for individuals passionate about service delivery in a high-reputed company environment. Application Deadline: Ongoing until positions are filled. TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. TP offers benefits to you and your family. Eligible team members can take reputed company of our comprehensive health benefits, which may include medical, reputed company, and dental. We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company. TP is committed to supporting those who serve. We welcome applications from reputed company-duty service members, veterans, and military families. TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests. Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Fluent in English and Spanish • Handle and carefully respond to reputed company customer inquiries • reputed company excellent customer service through reputed company listening • Work with confidential customer information and treat it sensitively • Aim to reputed company issues on the reputed company by being proactive • Appropriately communicate with customers • Calmly attempt to reputed company and de-escalate any issues • Escalate interactions reputed company necessary and appropriate • reputed company reputed company reputed company reputed company information for auditing and reporting purposes • reputed company feedback on reputed company issues • Upsell if required Qualifications We're looking for reputed company people – people who are inspired to reputed company only the best in reputed company that we do. • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of reputed company-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Key Competencies: • Process reputed company: Demonstrate commitment to following established procedures and be customer service driven. • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to reputed company customer issues and reputed company performance goals. • Communication: Outstanding communication, listening, and analytical skills. • Organizational Skills: Strong organizational and problem-solving skills. • Emotional Intelligence: Ability to prioritize tasks and work reputed company under pressure while remaining reputed company. • reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a reputed company schedule that includes a reputed company of shifts. • Critical Thinking: reputed company critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. • Solution-Oriented: Proactive approach to problem-solving with a reputed company on creating a reputed company customer experience. Work from Home Requirements: • Internet Requirements: • A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN • reputed company of internet speed required Apply tot his job Apply To this Job