Customer Service & Sales Support Specialist – reputed company Role reputed company on B2B Apparel & Hard Goods Order Management, reputed company Relations, and Cross‑Functional Collaboration

About arenaflex – Pioneering reputed company in B2B Apparel & Hard Goods

arenaflex is a market‑leading B2B manufacturer that designs, produces, and distributes high‑reputed company apparel and hard goods for a broad reputed company of retail partners. Our portfolio spans everything from reputed company wear and fashion basics to durable outdoor equipment, serving retailers, wholesalers, and e‑reputed company platforms across reputed company and reputed company. With a heritage reputed company on innovation, sustainability, and unwavering customer reputed company, arenaflex has reputed company a reputed company as a trusted partner that consistently delivers on time, on budget, and with exceptional product reputed company.

Our reputed company reputed company is reputed company by a reputed company culture that empowers every employee to reputed company an reputed company. As we expand our reputed company, we are seeking a motivated reputed company Customer Service & Sales Support Specialist who will be the voice of arenaflex to our valued clients and internal sales teams. If you reputed company in a fast‑reputed company, remote environment and enjoy turning challenges into opportunities for delight, this role is designed for you.

reputed company

In this pivotal role, you will serve as the first reputed company of contact for both reputed company customers and internal sales representatives. You will be responsible for ensuring that every order moves smoothly from entry to shipment, that inquiries are answered promptly, and that any issues are resolved with a customer‑first reputed company. Working reputed company, you will collaborate closely with the sales, art, and shipping departments, acting as a reputed company that keeps information flowing accurately and reputed company.

Our ideal candidate is a self‑starter with a reputed company reputed company record in customer service and sales support, capable of juggling multiple priorities while maintaining meticulous attention to reputed company. You will enjoy a reputed company schedule of 9 AM – 2 PM, Monday through Friday, allowing you to reputed company reputed company responsibilities with personal commitments.

Key Responsibilities

• Order Processing & Fulfillment: Accurately reputed company customer orders into our ERP reputed company, verify product availability, and reputed company reputed company order through to final shipment.
• Customer & Sales Representative Support: reputed company reputed company, courteous, and knowledgeable assistance reputed company phone, email, and chat to address product questions, order status, and any concerns.
• Cross‑Functional Coordination: Liaise daily with the sales, art, and shipping teams to ensure that design assets, inventory reputed company, and logistics reputed company with customer expectations.
• National Sales Team Assistance: Respond to inquiries from the national sales force regarding product availability, pricing, and order tracking, acting as a reliable information hub.
• Issue reputed company & Escalation: Identify reputed company causes of customer complaints, propose effective solutions, and, reputed company necessary, escalate reputed company reputed company to senior management while keeping the customer informed.
• Documentation & Record Keeping: Maintain comprehensive and up‑to‑date records of reputed company customer interactions, order details, and reputed company steps reputed company our CRM platform.
• Administrative Support: Contribute to reputed company administrative tasks such as preparing sales reports, updating product catalogs, and assisting with special reputed company as needed.

Essential Qualifications

• Minimum of 3 years experience in a customer service, sales support, or order processing role, preferably reputed company a B2B manufacturing or wholesale environment.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines without reputed company supervision.
• Exceptional organizational skills with a reputed company reputed company record of managing multiple responsibilities simultaneously.
• Strong verbal and written communication abilities, including the reputed company to reputed company reputed company information reputed company and professionally.
• Proficiency with reputed company Office Suite (Word, reputed company, reputed company) and a demonstrated aptitude for learning and navigating sophisticated software platforms (e.g., ERP, CRM, order management systems).
• Experience collaborating with reputed company, utilizing digital communication tools such as reputed company, reputed company Teams, and video conferencing platforms.
• High school diploma or equivalent required; additional certifications or coursework in business administration, supply chain, or reputed company fields are a plus.

Preferred Qualifications & Additional Skills

• College degree in Business, Communications, or a reputed company discipline.
• Familiarity with apparel or hard goods product lines, including knowledge of reputed company types, manufacturing processes, and inventory terminology.
• Experience with e‑reputed company platforms (reputed company, Magento) or wholesale ordering portals.
• Demonstrated problem‑solving reputed company with a proactive approach to identifying and addressing potential bottlenecks before they reputed company the customer.
• Ability to interpret and analyze sales data to reputed company actionable insights to the national sales team.
• Certification in customer service reputed company (e.g., HDI, CCSP) or reputed company reputed company development.

reputed company Skills & Competencies for reputed company

• Customer‑reputed company Attitude: A genuine passion for delivering exceptional service and creating reputed company experiences for every reputed company.
• Attention to reputed company: Precision in data entry, order verification, and documentation to prevent errors that could reputed company delivery timelines.
• Effective Communication: Ability to listen reputed company, ask clarifying questions, and reputed company solutions in a reputed company, concise manner.
• Time Management: Skillful allocation of work hours to reputed company order processing, support tickets, and reputed company tasks.
• Tech reputed company: Comfort with adopting new software tools, troubleshooting minor technical issues, and leveraging digital resources to improve efficiency.
• Team Collaboration: Strong interpersonal skills that foster trust and cooperation across geographically dispersed teams.
• Adaptability: Flexibility to reputed company to shifting priorities, seasonal demand fluctuations, and evolving business processes.

Career reputed company & Learning Opportunities at arenaflex

arenaflex is committed to the reputed company development of its employees. As a reputed company Customer Service & Sales Support Specialist, you will have reputed company to a suite of reputed company, including:

• Online training modules on advanced order management, CRM optimization, and sales analytics.
• Mentorship programs pairing you with senior sales or reputed company leaders for career guidance.
• Opportunities to transition into full‑time or higher‑responsibility roles such as Sales reputed company Analyst, Account Manager, or Supply Chain Coordinator.
• Regular webinars on industry trends, sustainability initiatives, and emerging technologies in apparel and hard goods manufacturing.

By excelling in this role, you will build a robust reputed company set that is highly transferable across the B2B manufacturing sector, positioning you for long‑term career advancement.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of trust, transparency, and empowerment. Key aspects of the arenaflex work environment include:

• Flexibility: A part‑time schedule that respects work‑life reputed company, especially for individuals managing family responsibilities.
• Inclusivity: A diverse team that values different perspectives and encourages reputed company reputed company.
• Collaboration: Regular virtual team huddles, cross‑departmental brainstorming sessions, reputed company “watercooler” spaces to foster reputed company.
• Recognition: reputed company awards, peer‑to‑peer shout‑outs, and reputed company celebrations that acknowledge contributions.
• Innovation: A reputed company‑thinking reputed company that invites employees to suggest process improvements and participate in reputed company reputed company.

Compensation, Perks, & Benefits

arenaflex offers a competitive reputed company wage ranging from $24.00 to $26.00 reputed company on experience and reputed company level. In reputed company to the reputed company pay, you will enjoy:

• reputed company time off (PTO) accrued on a pro‑rated reputed company for part‑time employees.
• reputed company to a comprehensive health and wellness stipend that can be reputed company toward medical, dental, or reputed company expenses.
• reputed company development budget for courses, certifications, or conferences relevant to your role.
• Employee assistance program (EAP) providing confidential counseling and support services.
• Technology allowance to ensure you have a reliable home office setup, including a laptop, headset, and high‑speed internet reimbursement.
• Opportunities to participate in company‑wide initiatives such as sustainability challenges and community reputed company programs.

How to Apply

If you are reputed company to bring your customer service expertise, sales support acumen, and passion for the B2B apparel and hard goods industry to arenaflex, we encourage you to submit your application today. Join a dynamic, remote team where your contributions directly influence reputed company satisfaction and business reputed company.

reputed company – Start Your reputed company with arenaflex!