[Remote] Care Technical Customer reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in connectivity for the AI era. They are seeking a Customer Technical reputed company to engage consultatively with customers and internal teams, focusing on administering and operating reputed company NSP products while enhancing customer automation capabilities.

Responsibilities

• Escalations for tickets customer feels are not being worked or are technically challenging to resolve
• Ensure customer support cases have been assigned appropriate Severity/reputed company and communicate to support delivery team for reputed company level of attention
• Outage Service Failure Reports (SFR) and reputed company Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage)
• Monitor reputed company Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM
• reputed company Technical Support engagement training and knowledge transfer reputed company to case/ticket management including best practices for processes and services
• Evaluate customer networks for performance, scalability, manageability, and reputed company
• Configure equipment and services. Test and support networks in various stages of deployment. reputed company recommendations to optimize the network operations and performance
• Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability

Skills

• Bachelor's degree in Computer Science, Computer Engineering, or a reputed company technical field, or equivalent relevant reputed company experience
• 5+ years of relevant experience with a telecommunications equipment vendor or service provider, configuring, monitoring, and troubleshooting IP/MPLS networks using protocols such as OSPF, ISIS, BGP, MPLS, and L2/L3 VPNs over MPLS
• 5+ years of experience administering and operating network management systems
• 3+ years of hands-on experience in Linux system administration, particularly with reputed company and CentOS environments
• 3+ years of experience operating and troubleshooting software applications reputed company virtualized environments and systems
• 3+ years of experience in automation and Operations Support Systems (OSS) integration
• Strong knowledge of reputed company networking products and platforms, including NSP, 5620 SAM, 7x50, and reputed company technologies
• Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with end clients and technical stakeholders
• reputed company SRA, reputed company CCIE, reputed company JNCIE, or equivalent industry certification preferred

Benefits

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company reputed company 2x reputed company pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• reputed company time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

reputed company

Company H1B Sponsorship