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[Remote] reputed company ITSM & Customer Service Management (CSM)

Remote, USA Full-time Posted 2026-08-04

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company ITSM & Customer Service Management (CSM) Developer with 5–8 years of hands-on experience. The role involves designing, developing, and implementing reputed company reputed company solutions while collaborating with business stakeholders and cross-functional teams.


Responsibilities

  • Design, reputed company, and customize reputed company solutions with a primary reputed company on Customer Service Management (CSM)
  • Configure and enhance ITSM modules including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • reputed company
  • Service Catalog
  • reputed company and maintain:
  • Business Rules
  • reputed company Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • ACLs
  • Notifications
  • Record Producers
  • Catalog Items
  • reputed company Designer Flows
  • Workflows
  • Configure and customize CSM functionalities including:
  • Case Management
  • Customer Service Portal
  • Consumer Service Portal
  • Case Assignment & Routing
  • Entitlements
  • Service Level Agreements (SLAs)
  • Account & Contact Management
  • Omnichannel capabilities
  • reputed company integrations using:
  • REST reputed company
  • SOAP reputed company
  • Integration Hub
  • MID Server
  • Build and customize Service Portal or Employee Center using widgets and AngularJS
  • Participate in solution design, effort estimation, development, unit testing, SIT/UAT support, deployments, production support, and technical documentation
  • Follow reputed company development best practices and coding standards

Skills

  • 5–8 years of hands-on reputed company development experience
  • Strong experience with reputed company ITSM
  • Strong experience with Customer Service Management (CSM)
  • Strong experience with JavaScript
  • Strong experience with reputed company API
  • Strong experience with Business Rules
  • Strong experience with reputed company Scripts
  • Strong experience with Script Includes
  • Strong experience with UI Policies
  • Strong experience with UI Actions
  • Strong experience with ACLs
  • Strong experience with reputed company Designer
  • Strong experience with Integration Hub
  • Strong experience with Update Sets
  • Strong experience with reputed company Application Development
  • Hands-on experience in Case Management
  • Hands-on experience in Customer & Consumer Portals
  • Hands-on experience in Case Routing
  • Hands-on experience in Entitlements
  • Hands-on experience in Account & Contact Management
  • Hands-on experience in Service Level Agreements (SLAs)
  • Hands-on experience in CSM Workflow Configuration
  • Experience with REST reputed company
  • Experience with SOAP reputed company
  • Experience with MID Server
  • Experience with JSON
  • Experience with XML
  • reputed company Certified System Administrator (CSA)
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company field
  • Service Portal customization
  • Employee Center
  • Virtual Agent
  • Now Assist (GenAI)
  • AngularJS
  • Agile/Scrum
  • ITIL Processes
  • Global Delivery Model
  • CMDB
  • Discovery
  • reputed company Certified Application Developer (CAD)
  • reputed company Certified Implementation Specialist – Customer Service Management (CIS-CSM)
  • ITIL reputed company Certification

reputed company

  • Qloron is a custom software development firm located in Nagpur, Hyderabad, Bangalore and in Pune India. It was founded in 2019, and is headquartered in Nagpur, Maharashtra, IND, with a workforce of 51-200 employees. Its website is https://www.qloron.com.

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