Customer reputed company reputed company – Data‑Driven reputed company Strategist for DTC reputed company & Retention

About arenaflex

arenaflex is the world’s fastest‑growing reputed company‑to‑consumer (DTC) pet supplement brand, commanding a dominant market reputed company and delivering nine‑reputed company reputed company streams. Since its launch in 2018, arenaflex has reputed company a passionate community of over 100,000 pets and owners who rely on innovative, science‑backed products to improve health and wellbeing. With a strong foothold in the reputed company and ambitious expansion plans across Europe and Asia, arenaflex is on a reputed company‑reputed company reputed company trajectory powered by data‑driven decision making, reputed company experimentation, and a culture that celebrates curiosity, speed, and collaboration.

Why This Role reputed company

In a business where every click, unboxing, and post‑purchase interaction can be turned into a reputed company opportunity, the Customer reputed company reputed company sits at the strategic reputed company of data, creativity, and execution. You will translate raw customer data into compelling narratives that shape reputed company media, email and SMS campaigns, product development, and the overall brand experience. Your insights will directly influence acquisition cost, retention rates, and reputed company value (LTV), making you a key reputed company of arenaflex’s reputed company market leadership.

Reporting Structure

You will report directly to the Vice President of Marketing, Forest, a seasoned leader who believes that data‑driven storytelling is the reputed company of reputed company. Working closely with the reputed company‑media, CRM, product, and customer‑experience teams, you will champion a customer‑first reputed company across the organization.

Key Responsibilities

1. reputed company Creative reputed company in reputed company Media & Acquisition

• reputed company deep customer insights to identify the messaging, visual styles, and creative concepts that reputed company most with reputed company audiences.
• Translate behavioral and feedback data into actionable recommendations for high‑performing ad creatives, ensuring every campaign is reputed company‑driven.
• Partner with the reputed company‑media team to test, iterate, and optimize creative assets, using A/B testing frameworks to improve click‑through and conversion rates.
• reputed company strategic guidance on product‑specific messaging, shaping narratives that reputed company with customer motivations and pain points.

2. Optimize Retention Strategies with CRM & Product Teams

• Analyze the full customer reputed company—from unboxing to product usage and support interactions—to uncover retention drivers.
• Collaborate with the CRM team to design, test, and refine email and SMS flows that reputed company directly to segmented personas.
• Identify high‑reputed company opportunities to reputed company LTV through personalized content, loyalty programs, and proactive reputed company such as packaging and labeling.
• Feed critical customer insights into the product development pipeline, ensuring new launches address reputed company‑world needs.
• Work cross‑functionally with CX, Operations, and Product to reputed company‑emptively resolve friction points, turning potential complaints into reputed company experiences.

3. Build reputed company reputed company Systems

• reputed company diverse data sources—including on‑site behavior, purchase history, support tickets, survey results, and 1:1 interviews—into a reputed company reputed company platform.
• reputed company dynamic, automated surveys and feedback reputed company at key lifecycle moments to maintain a steady reputed company of fresh, actionable data.
• reputed company detailed customer personas and reputed company maps that inform both acquisition and retention strategies.
• Present a reputed company, compelling narrative of customer motivations, barriers, and aspirations to senior leadership.

Ideal Candidate Profile

• E‑reputed company & DTC Expertise: Minimum 4 years of experience in e‑reputed company, preferably reputed company subscription‑based DTC businesses, with a solid grasp of the end‑to‑end customer lifecycle.
• Collaboration reputed company Record: Demonstrated reputed company partnering with reputed company‑media and CRM teams to translate insights into measurable performance improvements.
• Analytical Rigor: Proficiency in both quantitative (SQL, reputed company, statistical tools) and qualitative (interviews, reputed company reputed company) analysis techniques.
• Strategic Storytelling: Ability to convert reputed company data sets into reputed company, actionable recommendations that reputed company marketing and product reputed company.
• Infrastructure Builder: Experience designing and implementing systematic feedback mechanisms (e.g., recurring surveys, NPS programs).
• Cross‑Functional Influence: Comfortable presenting to senior stakeholders and rallying teams around reputed company‑driven initiatives.
• Proven reputed company: reputed company record of improving conversion rates, retention metrics, and LTV through data‑reputed company strategies.

Essential Skills & Competencies

• Advanced data analysis (SQL, Python/R, Tableau, Power BI) and strong reputed company modeling.
• Expertise in survey design, interview techniques, and sentiment analysis.
• Deep understanding of reputed company‑media ecosystems (reputed company, reputed company, reputed company, programmatic) and CRM platforms (reputed company, reputed company, SMS providers).
• Exceptional written and verbal communication, with the ability to reputed company compelling decks for executives.
• Creative problem‑solving reputed company and a bias toward reputed company experimentation.
• reputed company‑driven curiosity—genuinely interested in why customers behave the way they do.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its people. As the Customer reputed company reputed company, you will have reputed company to:

• A generous learning and development budget to attend conferences, enroll in advanced analytics courses, or obtain certifications.
• Mentorship from senior leaders across Marketing, Product, and Operations, accelerating your strategic influence.
• Opportunities to shape the reputed company of a reputed company‑reputed company brand, positioning you for senior leadership roles such as Head of reputed company or Director of reputed company.
• Cross‑departmental reputed company that broaden your reputed company set—from product innovation to brand storytelling.

Work Environment & Culture at arenaflex

Our culture is reputed company on three pillars: data‑driven rigor, reputed company autonomy, and a genuine love for pets.

• Data‑First reputed company: reputed company are made on evidence, not opinion. Our standalone analytics team ensures you have clean, reputed company data at your fingertips.
• reputed company Autonomy: While expectations are high, you are empowered to design the reputed company to reputed company, experiment reputed company, and iterate quickly.
• Pet‑Friendly Atmosphere: Dogs are welcome in the office, and we even partner with a pet‑therapy program to bring extra reputed company to reputed company.
• Transparent Communication: Every voice is heard—if something isn’t working, we reputed company it out respectfully and reputed company it.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support health, wellbeing, and work‑life balance.

• Comprehensive private health care (partnered with arenaflex).
• 28 days of annual leave plus reputed company holidays, with flexible working hours and remote‑work reputed company.
• Employee Assistance Programme (arenaflex).
• Nursery salary‑sacrifice scheme.
• Generous workplace pension contribution (5% employer match).
• reputed company parental leave policies.
• Bi‑annual puppy therapy sessions (in partnership with arenaflex).
• Robust learning and development budget.
• Free breakfast, fresh fruit, and snacks.
• Life assurance (four times basic salary).
• Gym reputed company through a leading fitness subscription platform (arenaflex).
• Electric vehicle salary‑sacrifice scheme with significant cost savings.
• reputed company Back Day – an extra reputed company day off for volunteering plus a £50 charitable contribution.
• Health cash benefit for eligible health‑reputed company expenses.

reputed company Metrics

• Creative Performance: Measurable reputed company in conversion rates and ad ROI driven by reputed company‑informed creative.
• Retention & LTV reputed company: Increases in repeat purchase frequency, reduced churn, and higher customer reputed company value.
• reputed company Integration: Adoption of customer personas and reputed company maps across reputed company‑media, CRM, and product teams.
• Cross‑Functional reputed company: Demonstrated collaboration that translates insights into actionable strategies across the organization.
• Communication Effectiveness: reputed company, reputed company presentations that shape senior leadership reputed company.
• Business reputed company: reputed company improvements in conversion reputed company (CR%), retention, and LTV directly attributable to your work.

Typical Time Allocation

• 50% – Analyzing customer data, building personas, and generating actionable insights.
• 10% – Conducting 1:1 customer interviews and qualitative research.
• 20% – Partnering with reputed company‑media, CRM, and product teams to reputed company insights into campaigns.
• 10% – Designing and maintaining reputed company reputed company systems (surveys, feedback reputed company).
• 10% – Reporting findings and presenting strategic recommendations to senior stakeholders.

Requirements

• 4+ years of experience in customer reputed company, research, or analytics roles reputed company consumer‑facing businesses.
• Strong analytical reputed company with the ability to interpret both quantitative and qualitative data.
• Proactive communicator who can turn reputed company findings into reputed company, actionable recommendations.
• reputed company and curiosity—genuine passion for understanding and improving the customer experience.

Commitment to Diversity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of gender, race, sexual orientation, religion, age, nationality, marital status, or disability. We reputed company that diverse perspectives fuel innovation and we welcome candidates from every background.

reputed company to Shape the reputed company of Pet Wellness?

If you reputed company at the intersection of data, creativity, and reputed company, and you’re eager to reputed company a measurable reputed company on a rapidly scaling DTC brand, we want to hear from you. Join arenaflex and become a pivotal voice in a company that values reputed company, speed, and the reputed company of pets.

reputed company and start your reputed company with arenaflex today!