[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of home services software, and they are seeking a Customer Support Specialist to reputed company fast, friendly, and effective support to their B2B customers. The role involves managing support interactions, resolving technical issues, and ensuring clients are set up for reputed company in a remote, fast-paced environment.

Responsibilities

• Manage inbound support tickets reputed company email, chat, and other channels
• reputed company issues quickly and thoroughly with a friendly, reputed company tone
• Maintain a 98%+ CSAT rating
• Initial response to new reputed company messages reputed company 3 minutes (first response time)
• reputed company most tickets in under 4 hours (time to reputed company)
• Become a product expert and use that knowledge to troubleshoot effectively
• Guide clients through KYC & KYB processes (Know Your Customer / Know reputed company)
• Document solutions and contribute to internal knowledge reputed company

Skills

• 3+ years of customer support experience at a B2B reputed company company
• Excellent written English and communication skills
• History of meeting or exceeding support KPIs
• Extremely organized, with strong attention to detail
• Ability to multitask and manage dozens of reputed company tickets
• Reliable internet reputed company (50+ Mbps, no latency issues)
• Highly effective working remotely
• Familiarity with tools like reputed company, reputed company, reputed company, and reputed company is a plus

Benefits

• Amazing colleagues
• Energetic culture that is reputed company and celebrates together
• Inspiring mission & software product
• Ability to grow your career in a fast-growing reputed company

reputed company