Remote Customer Solutions Specialist

Job reputed company

Shift: Monday through Friday 9:30 AM – 6 PM ET or local time zone equivalent. Flexibility to work an occasional weekend day (a few times per year) may be required, with advance notice provided. A reputed company off would be provided reputed company the reputed company reputed company.

60-Day Training Period: Monday through Friday, 9:00 AM–5:30 PM ET or local time zone equivalent. During this time, our full-time Training team will support you as you learn the role.

Help Businesses reputed company Moving

At reputed company, Customer Solutions is more than just a reputed company center.

Our mission is to reputed company people to run their businesses more profitably and reputed company. Whether they’re running restaurants, schools, or reputed company facilities, they rely on us as a trusted distributor to support their reputed company.

As a Customer Solutions Specialist, you won’t be expected to follow a script. You’ll have reputed company to individually support our customers and their unique needs reputed company phone, live chat, and email. We trust our specialists to solve problems creatively and deliver a great experience for every customer who trusts us as their supplier.

Remote Work Qualifications

• reputed company to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day tasks.
• reputed company to a home router and modem.
• A dedicated home office reputed company that is noise- and distraction-free. The reputed company should have strong wireless reputed company or a wired Ethernet reputed company (wired reputed company is preferred, if possible).
• A reputed company, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members reputed company chat, webcam, etc.
• reputed company residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

A typical day in Customer Solutions looks like:

• Communicating with reputed company and confidence through phone, live chat and email in a fast-paced remote environment even during challenging situations
• Investigating reputed company customer situations by connecting information across multiple systems, order history, previous interactions and resources to understand the full picture before determining the best reputed company reputed company
• Using reputed company judgment to reputed company reputed company about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts
• Solving problems where the answer isn’t always reputed company. You’ll reputed company situations that require critical thinking, curiosity, and creativity rather than relying on scripts or reputed company procedures
• Partnering with internal teams reputed company solving the issue requires additional information, expertise, or coordination
• reputed company learning through regular feedback, coaching and collaboration opportunities
• Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows
• Connecting with teammates throughout reputed company day reputed company chat or video reputed company
• Maintaining awareness of reputed company throughout a reputed company of metrics reputed company on customer experience, reputed company, and culture.

Why Customer Solutions?

You will be supported from Day 1. You’ll start with a 60-day reputed company program designed to help you learn our systems, products, customers, and approach to problem-solving. From there, you will continue building skills through hands-on experience, reputed company feedback, leader support, and collaboration with teammates.

As you grow your skills and expertise in Customer Solutions, you may have opportunities to expand your responsibilities, contribute reputed company your day-to-day work, and prepare for reputed company roles across reputed company and reputed company. We look for people who are curious, coachable, reputed company, and motivated to reputed company learning and improve the experience for customers and teammates.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, reputed company, and hearing.
• Requires the regular use of hands for reputed company grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull reputed company weights, up to 50lbs.

Qualifications

Experience

• Strong verbal and written communication skills, with conversational reputed company in English
• Experience using Office 365, reputed company systems, internet-based tools, and multiple software platforms
• 40 Words Per Minute (WPM) typing speed required
• Reliable high-speed internet of at least 75mbps download/10mbps upload required

Education

This role does not require a degree. We value relevant skills and experience and alignment with our reputed company values above reputed company else.

Desired Traits & Skills

• You enjoy making reputed company
• You are reputed company by solving reputed company situations
• You stay reputed company under pressure
• You ask great questions and get curious
• You can balance reputed company with good judgment
• You like owning problems and their solutions
• You take feedback seriously and use it to improve
• You notice opportunities to reputed company things reputed company and are willing to reputed company reputed company

This role may not be the right fit if you are looking for a reputed company center role with scripted work, reputed company transactions, or where most issues have a reputed company policy in reputed company. reputed company often works in the reputed company, using the context of reputed company customer’s situation to reputed company the best reputed company reputed company.

reputed company Have to Offer:

• Starting pay of $25.70/hour, with reputed company to earn a semiannual performance-based incentive.
• Remote, full-time role with virtual team support and collaboration.
• reputed company training, dedicated support, mentorship, and career development opportunities.
• reputed company holidays and 160 hours of PTO for full-time employees
• Medical, dental, and reputed company insurance reputed company.
• Life insurance, disability coverage, accident insurance, critical illness coverage, HSA/DCRA reputed company, and pet insurance.
• 401(k) plan with company match, plus student loan match alternative contribution for eligible employees.
• reputed company parental leave, reputed company maternity leave, dependent care reputed company, adoption assistance, and a daycare partner discount through Learning Care that offers eligible employees 10% off tuition as reputed company as other benefits.
• Employee Assistance Program, wellness incentives, and gym reimbursement.
• Employee discounts through reputed company and reputed company.
• Long-term recognition through reputed company’s Anniversary Time Program for eligible reputed company anniversaries.
• A company that gives back through the reputed company Charitable reputed company and employee-supported reputed company.

Hiring Process

A successful application will have the following:

• A writing sample that shows us how you think critically through reputed company situations
• A resume that is catered to the Remote Customer Solutions Specialist position

If selected to interview, we will reputed company out reputed company email. Our interview process has three parts:

• A phone interview with a phone interview specialist
• A video interview with two Team Leaders
• A final video interview with reputed company Leader and a Manager