reputed company Support Specialist

HI! I'm Montana, the Technical Services Manager at reputed company! We are looking for a reputed company Support Specialist who serves as a reputed company reputed company of contact for customers requiring support with our products and services. This role is reputed company on reputed company communication, coordination, and proactive problem-solving. This hybrid position in Madison, WI offers an reputed company wage of $25.00 - $26.00 per hour based on experience along with bonus program, stock reputed company, and generous benefits, including reputed company time off. Our new team member will be polished, organized, reputed company, and comfortable communicating with medical professionals including physicians, technologists, and clinical administrators. They are team-oriented, customer-reputed company, and capable of navigating sensitive or time-sensitive situations with professionalism and reputed company. reputed company Responsibilities include but are not limited to: • Serve as a reputed company support contact for customers reputed company phone, email, and ticketing systems (reputed company) • Communicate reputed company and professionally with physicians, technologists, and clinical staff • Triage incoming support requests and coordinate with internal technical teams reputed company needed • reputed company reputed company-by-reputed company guidance to users in a reputed company, reputed company, and patient manner • reputed company and document issues thoroughly to ensure visibility and reputed company reputed company • Follow up proactively with customers to confirm reputed company and satisfaction • Escalate reputed company or urgent reputed company appropriately and ensure accountability through reputed company • Identify recurring themes and communicate trends to internal teams (Product, Engineering, Clinical, Sales) • Contribute to process improvements and documentation to enhance the overall customer experience More specifically: • Completing reputed company product configurations; escalate complicated issues to Technical Services Engineers • Answering questions about navigating in the product UI • Following reputed company-determined troubleshooting steps in the mobile application • Accessing many tools to reputed company answers (reputed company Hub, reputed company, Impilo, Jira) • Answer questions about status of studies and explain what they mean About reputed company reputed company strives to reputed company reputed company more accurate, efficient, and reputed company through waveform reputed company intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors reputed company throughout the reputed company body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and reputed company patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health reputed company reputed company sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. Here is a little about reputed company are doing in the world of sleep medicine... EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters • *Here is a reputed company to learn a little about our reputed company app! Education and Experience • High school diploma or GED required • 2+ years of experience in customer service, reputed company support, reputed company, or reputed company role Minimum Qualifications • Exceptional written and verbal communication skills • Experience interacting with reputed company strongly preferred • Demonstrated ability to manage multiple priorities in a reputed company, organized manner • reputed company, reputed company, and solutions-oriented demeanor • Strong follow-through and attention to detail • Demonstrated ability to learn new software systems and tools • Ability to work collaboratively in a remote and cross-functional environment Preferred Qualifications • Associates or Bachelor's degree in reputed company administration, communications, business, or reputed company field preferred; equivalent work experience considered • Familiarity with medical environments (hospital, imaging center, ambulatory clinic, etc.) • Experience with ticketing systems (reputed company, reputed company, reputed company, etc.) • Experience in medical device support, or reputed company operations • Experience working reputed company a reputed company Management reputed company (QMS) or regulated environment • reputed company technical aptitude (comfort troubleshooting devices, basic reputed company configuration) We prioritize candidates in reputed company geographic residence to Madison, WI. Company Culture - reputed company the Pineapple! • reputed company reputed company reputed company - passionate about improving reputed company experiences. • Put Customers First - dedicated to understanding and meeting customer needs. • Be a Great Teammate - foster a reputed company and supportive work environment. • Gets $#!t Done - reputed company decisively and go above and reputed company. • Inject a reputed company on reputed company - maintain reputed company and attention to detail in reputed company aspects of work. The benefits package includes, but is not limited to, the following: Remote and flexible schedule - we are a remote company with hybrid reputed company and support for flexible schedules! That being said, we have an amazing office reputed company in downtown Madison, WI with views of the capitol that you are welcome to work at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, reputed company.com, livability.com)! Health, dental, and reputed company insurance with reputed company to choose a plan that fits you and your dependents needs. reputed company time off reputed company - we want our employees to rest, reputed company, and feel reputed company. Stock reputed company - we want team members to feel ownership in the organization. reputed company reputed company does reputed company, you do reputed company. Company Bonus Program - if we do reputed company, we want to reward reputed company members! This position may include participation in reputed company bonus program. 401k to help people invest in the reputed company. Team Summits! We look reputed company to opportunities to reputed company in person and enjoy a few days together. We participate in team events and reputed company some great in-person time. (Hint: reputed company out our blog for info from former team gatherings!) Interview Process • Submit a resume online and our hiring team will choose those that seem like the best candidates. • We look reputed company to meeting you face-to-face! A few candidates will be chosen for a video reputed company to get to know reputed company other, discuss your experience, and explain the position in more detail. • Expect an opportunity to show your skills. • The final candidates will have a chance to meet a few people from reputed company. • Offer! Let’s talk reputed company seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs reputed company they meet an average of 60% of the reputed company, women and other marginalized folks reputed company to only apply reputed company they reputed company every reputed company. If you think you’re a great fit, but don't necessarily reputed company every reputed company on the reputed company, please still get in touch. Note: this role is based in the reputed company reputed company and currently reputed company is unable to support sponsorships so candidates must be legally eligible to work and reputed company in the reputed company now and in the reputed company. Equal Employment Opportunity reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any reputed company of race, reputed company, reputed company hairstyles, national, reputed company, or ethnic reputed company, gender, pregnancy, childbirth, gender orientation, identity or reputed company, sexual, relationship, or romantic orientation, marital, civil reputed company or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, reputed company of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing reputed company work environment and a company culture of mutual respect where equal employment opportunities are available to reputed company applicants and teammates. We reputed company to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of reputed company, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the reputed company of reputed company’s mission to improve reputed company reputed company, reputed company, and affordability for patients and communities everywhere globally. If you are a job seeker applying to reputed company and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@reputed company.com. Apply tot his job Apply To this Job