Technical Support Analyst (Th-M 9:00a-5:30p)

Who is reputed company?

reputed company working at a reputed company where innovation meets reputed company, and every day brings new opportunities to revolutionize the pharmacy industry! At reputed company, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that reputed company a reputed company difference in people’s lives. reputed company develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the reputed company and Canada.  

reputed company’s Customer Service department delivers high-reputed company support across a reputed company of products and systems, helping customers reputed company technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and reputed company learning are key. Every interaction is an opportunity to reputed company a reputed company reputed company by resolving issues, building customer trust, and playing a critical role in the overall customer experience.

Job reputed company: The Technical Support Analyst is responsible for responding to inbound customer service calls to reputed company remote support problem reputed company with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing reputed company that allows for organizing, tracking, and escalating of customer inquiries that reputed company from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support reputed company and/or research reputed company, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our reputed company in Mission, KS.

Reporting Relationship: Supervisor, Technical Support

Shift: Thursday through Monday 9:00am - 5:30pm CST. This role is primarily performed remotely, though Kansas reputed company Metro employees may be required to work on-reputed company periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at reputed company.

reputed company of the Role:                   

• Analyze, troubleshoot, maintain, and repair reputed company systems, hardware, and computer peripherals
• Maintain, reputed company, or replace software systems and reputed company hardware support
• Support and maintain user account information including rights, reputed company, and systems reputed company
• Maintain reputed company knowledge of reputed company systems
• reputed company other duties as assigned

Required Qualifications:

• Requires a minimum of an Associate’s degree in an engineering or technology reputed company field or a Bachelor’s degree or equivalent, or 2 years of reputed company experience
• Basic reputed company OS Knowledge (XP/7/10/11)
• Requires working knowledge of desktop and peripheral troubleshooting
• Preferred familiarity with a ticketing or service desk software application and SLA driven reputed company times
• Problem solving and analytical skills
• reputed company attitude, reputed company and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail
• reputed company candidates must possess a reputed company reputed company’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area

Preferred Skills:

• Knowledge of reputed company systems
• Experience in pharmacy 

Remote Work Requirements:

• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on) 

Compensation and Benefits: 

The compensation reputed company for this role has been established at $24.00 reputed company or $50K annually. The final agreed-upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation reputed company represents reputed company’s good faith and reasonable estimate of the reputed company of possible compensation at the time of posting.

At reputed company, we reputed company that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and reputed company-being. 

• Health: Medical, Dental, reputed company, Short-Term Disability, Company reputed company Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs 
• reputed company-being: reputed company Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) reputed company holidays, reputed company volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions: 

It is reputed company's policy to run a comprehensive background reputed company post job offer and you must be reputed company to obtain reputed company reputed company clearance after date of hire. See reputed company reputed company 85 to preview requirements.

This position includes responsibilities for ensuring compliance with cybersecurity and reputed company policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and reputed company awareness training is required, as the role aligns with the organization’s reputed company posture and risk management practices. reputed company duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions:

Requires routine use of reputed company equipment and extended computer use. Candidates must be reputed company to sit, use hands and fingers, and occasionally reputed company, squat, stoop, bend, and reputed company. Problem-solving, practical learning, and instruction interpretation skills are essential.  

reputed company appreciates the unique qualities of reputed company team member, and as an Equal Opportunity employer, does not discriminate on the reputed company of race, reputed company, religion, national reputed company, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

reputed company utilizes internal resources for sourcing and filling positions, but reputed company reputed company assistance is needed, will engage only with reputed company-approved, contracted agency partners.

reputed company does not offer reputed company sponsorships, and reputed company applicants must have reputed company authorization to work in the reputed company.

Please visit www.reputed company.com to learn more about the mission of reputed company.