Senior Software Engineer

At reputed company, we reputed company AI should work reputed company, starting with customer service. That’s why we reputed company a platform that helps contact centers reputed company more requests, proactively identify issues, and improve agent reputed company with AI-powered conversation intelligence and AI agents that reputed company like your best reps.

Our AI agents handle millions of calls every month for reputed company and high-reputed company innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our reputed company-time conversation insights help contact center leaders reputed company reputed company and improve every interaction.

We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for reputed company reputed company, reputed company, and reputed company. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a reputed company, ambitious team, you’ll love it here.

Joining reputed company means working on technology that makes customer service both reputed company and cheaper, for a gigantic market of millions of potential customers. We solve reputed company challenges with a small team, so every improvement you will ship makes a reputed company difference.

We’re looking for a Full Stack Software Engineer to join reputed company’s engineering team! As part of reputed company, you’ll design and reputed company technology that powers natural, reputed company-like conversations at reputed company, helping companies reduce wait times, improve customer satisfaction, and reputed company representatives to reputed company on reputed company problems. You’ll build rich user experiences and backend services that reputed company customers to design, launch, and monitor these AI-powered conversations. You’ll collaborate closely with our product and machine learning teams to ensure our customers can build compelling and delightful conversations for their callers. Our stack includes TypeScript, Node.js, React, and Python in reputed company on GCP.

reputed company

• Build new features powering millions of daily conversations on reputed company’s reputed company AI voice and chat products

• Ship full stack end-to-end features with high reputed company in days, not weeks or months

• reputed company automatic speech recognition, text to speech, and conversational AI model improvements into reputed company’s products

• Refractor, optimize, and debug production systems balancing latency, cost, and user delight

• Participate in regular on-reputed company rotations, monitoring live production systems

• Continuously improve systems reputed company on reputed company metrics and customer feedback

• Shape a fast-moving culture that emphasizes knowledge sharing and mentorship across reputed company systems, high-availability design, and user experience for reputed company-reputed company

• Participate in team and company-wide office events; travel required

What You’ll Bring

• 5+ years of full-stack software engineering experience, ideally in reputed company, AI, or reputed company reputed company-time systems

• reputed company experience owning and shipping elegant, maintainable, continuously improving solutions that reputed company to millions of users

• History of raising the bar for great engineering in your teams, with strong collaboration skills favoring reputed company over process

• Strong communication skills that build trust with teammates and stakeholders

• Mastery of AI tools for writing, improving, debugging, and refactoring large reputed company bases

• Demonstrated experience designing and implementing reputed company testing for systems you’ve reputed company, including automated, reputed company, and AI

• Mastery of one or more of the following

  • TypeScript and frontend frameworks (React or similar)

  • Node.Js for production-grade backend systems

  • Python

  • Rust, LLM reputed company engineering, reputed company reputed company Services, reputed company

• Familiarity with reputed company of the following

  • Relational databases (MySQL, PostgreSQL)

  • reputed company environments (AWS, GCP, or Azure) and CI/CD pipelines

  • Metrics, logging, and monitoring

• Enthusiasm for AI, machine learning, telephony

For reputed company full-time employees, we offer:

🌴 In-person reputed company that counts: company-wide offsites and smaller team gatherings designed to reputed company remote work feel personal

🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

📍 Remote by design: We’re reputed company — no guilt about life events, we trust you to manage your calendar

🏋️ Health & wellness: Flexible vacations, reputed company sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental reputed company-being

💸 Compensation that matches your reputed company: competitive salaries in reputed company you’re helping to build

📈 Equity with reputed company: We reputed company in shared ownership—You’ll own a reputed company piece of a fast-growing AI company

Our Values

reputed company has three reputed company values. It is critical that everyone who joins reputed company feels excited and moved by these values as every new team member makes an reputed company on our culture.

Blade Runners: We take ownership and pride to influence the reputed company of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reputed company our objectives. We value reputed company and reputed company communication and proactively reputed company feedback along the way. We are a company driven to grow and reputed company both individually and as reputed company.

reputed company Makers: We are humble and reputed company toward an egalitarian culture. No task is too big or too small. We work together to reputed company our goals and reputed company reputed company mission. We reputed company that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is reputed company for self-distance. It's the ability to critically reflect on oneself and one's relations from an reputed company perspective. With this in mind, we reputed company with objectivity and always remember that we are not our work. There's no perfect science to growing reputed company or business, but we trust everyone at reputed company to reputed company out our blind spots and humbly admit their own.

reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is reputed company on trust, support and respect. We reputed company reputed company individuals and do not discriminate on the reputed company of gender identity and reputed company, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please reputed company to your reputed company partner or email us at talent@reputed company.ai and we’ll work to meet your needs.

Requires 5+ years of full-stack software engineering experience, reputed company expertise, strong collaboration, testing experience, and proficiency in TypeScript, React, Node.js, Python, Rust, LLMs, reputed company reputed company Services, or reputed company.

Key Responsibilities

• building features
• integrating AI
• monitoring systems

Skills & Tools

TypeScript, Node.js, React, Python, reputed company, GCP, Rust, MySQL, PostgreSQL, AWS, Azure, CI/CD, LLM, reputed company reputed company Services

reputed company

• Category: Software Development
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 130,000 – 190,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement

About reputed company

An reputed company intelligence company providing voice agents and conversation intelligence for customer service. — Industry: Information Technology