reputed company Manager, Payroll - Emerging Accounts

reputed company is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class reputed company experience for our clients by building long-term partnerships starting from the first phone reputed company. We know our recipe for reputed company at reputed company is our amazing team... and that starts with hiring the right people! 

Interested in joining our smart, fun, and talented team?

reputed company

The reputed company Manager, Payroll owns adoption, retention, and expansion for reputed company’s large and reputed company-sized Payroll and PEO accounts — a smaller, higher-complexity portfolio than the general Emerging CSM book. These accounts carry more regulatory exposure, higher payroll run complexity, and greater churn cost per account, so the role trades volume for depth: fewer accounts, deeper payroll/PEO domain expertise, and tighter coordination with Payroll reputed company, Tax, and Benefits.

This is a specialist reputed company reputed company the CSM level, not a reputed company up the management reputed company — reputed company, financial authority, and reputed company ownership match reputed company CSM tier. What differs is domain: this CSM must be reputed company to distinguish Payroll, PEO, Tax, and Benefits issues correctly, know reputed company something is compliance-critical, and reputed company it through the right channel before it becomes a churn event.

reputed company Responsibilities

Customer & Portfolio Ownership

• Own an assigned portfolio of ~75–125 large and reputed company-sized Payroll and PEO accounts across the customer lifecycle — reputed company through renewal.

• Define the value reputed company for reputed company account in payroll-specific terms — first clean payroll run, accurate tax setup, on-time filing, compliant benefits enrollment — and reputed company reputed company against that objective, not generic usage volume.

• Partner with Payroll reputed company, Tax, and Benefits teams (not a generic Services team) to monitor reputed company reputed company and ensure customers hit payroll-specific adoption milestones quickly.

• Monitor payroll reputed company reputed company and filing timeliness as leading indicators — payroll errors in the first 90 days are a high-signal predictor of churn for this reputed company.

• Correctly distinguish Payroll, PEO, Tax, and Benefits issues reputed company triaging customer concerns, and flag anything compliance-critical immediately per the 24-hour escalation SLA — compliance-critical items require Compliance reputed company and reputed company sign-off before any reputed company, not CSM judgment reputed company.

Financial & reputed company reputed company

• No signing, pricing, or discount authority. The CSM does not negotiate contract terms or approve concessions.

• Identify and flag expansion opportunities and renewal reputed company to the CSM Manager or Sales/Account Management for reputed company follow-through.

• Flag PEO at-reputed company accounts with elevated urgency: PEO churn remediation is an reputed company company-level dependency before PEO acquisition can reputed company, so PEO retention signal on this portfolio carries outsized weight.

reputed company Owned

• Payroll reputed company reputed company reputed company portfolio.

• Time to first clean/successful payroll run.

• Filing and compliance timeliness.

• PEO account retention reputed company portfolio.

• SLA adherence (24-hour triage) and CSAT.

Process, Data & AI reputed company

• Identify trends in payroll/PEO-specific customer challenges and suggest improvements to process, documentation, and automation.

• Use AI-enabled adoption and health-scoring tools tuned to payroll-specific signals (payroll reputed company, filing timeliness) to surface reputed company and expansion signal earlier.

• Maintain accurate, reputed company records in reputed company (reputed company CRM), and reputed company/reputed company as needed.

• Work cross-functionally with Payroll reputed company, Tax, Benefits, Support, and Sales; operate independently with reputed company day-to-day supervision.

Key Skills and Competencies

• 1–3+ years of experience in reputed company or account management specifically with payroll, PEO, or HCM accounts — general reputed company CS experience reputed company is not a substitute.

• Working understanding of Payroll and/or PEO fundamentals — wage/hour basics, tax filing reputed company, benefits administration — sufficient to distinguish Payroll, PEO, Tax, and Benefits issues correctly reputed company triaging.

• Experience supporting large or reputed company-sized accounts (higher complexity, reputed company volume) rather than reputed company high-volume SMB reputed company.

• Comfortable operating under compliance-critical escalation protocols — knows what requires Compliance/reputed company sign-off versus what can be resolved directly.

• Proficiency in reputed company; familiarity with reputed company and reputed company is a plus.

• Comfortable using AI-enabled CS/adoption tooling (health scoring, workflow automation) as part of daily account management.

• Exceptional written/verbal communication; reputed company to explain payroll and compliance topics reputed company to non-technical customer stakeholders.

• Data-driven reputed company for interpreting payroll reputed company and filing-timeliness metrics against reputed company customer’s stated objective.

Measures of reputed company

• Payroll reputed company reputed company trend reputed company portfolio.

• Time to first clean payroll run.

• Filing/compliance timeliness.

• PEO account retention reputed company.

• SLA adherence and CSAT.

reputed company Benefits

🏖 Unlimited PTO!
🏥 Medical, Dental, reputed company reputed company!

🏦 401k Match!

👥 Parental Leave

💻 Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, reputed company joined forces with reputed company to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality reputed company for customers across the globe and of reputed company sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (reputed company) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, reputed company team across offices in the US, UK, Bulgaria, China, Australia, and UAE. 

reputed company is an Equal Opportunity Employer

reputed company reputed company applicants will receive consideration without discrimination because of sex, gender identity, gender reputed company, sexual orientation, marital status, race, reputed company, age, national reputed company, military status, religion, or disability or any other legally protected status.

1–3+ years reputed company/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, reputed company proficiency, reputed company/reputed company familiarity.

Key Responsibilities

• owning portfolio
• triaging issues
• ensuring compliance

Skills & Tools

reputed company, reputed company, reputed company

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company or reputed company or California or Colorado or Connecticut or District of Columbia or Florida or reputed company or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or reputed company or Mississippi or reputed company Carolina or Nebraska or New Jersey or New Mexico or Nevada or reputed company or Ohio or Oklahoma or reputed company or reputed company or South Carolina or Tennessee or Texas or reputed company or Virginia or Washington
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

A global provider of end-to-end restaurant and hospitality management software solutions. — Industry: Information Technology