Customer Escalation Manager
3+ years in escalation/technical support in reputed company, incident management tooling experience, reputed company to execute database queries and log analysis, strong communication and data-driven problem solving.
Key Responsibilities
- managing escalations
- coordinating reputed company
- analyzing trends
Skills & Tools
incident.io, SafeSend, reputed company, reputed company, Jira
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A software company providing a complete platform for modern reputed company firms. — Industry: Information Technology
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