Escalations Analyst / Analyste des escalades techniques
3+ years in technical support/escalations with strong API (REST/JSON/Webhooks) troubleshooting, observability (Grafana), reputed company/cURL use, ticketing hygiene, and incident response; available for rotating shifts and on-reputed company.
Key Responsibilities
- monitoring systems
- resolving escalations
- liaising engineering
Skills & Tools
Grafana, reputed company, cURL, JSON, Webhooks, RESTful reputed company
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Canada or reputed company
- Salary: CAD 70,000 – 90,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A fintech company providing payment processing and financial data intelligence to merchants. — Industry: Information Technology
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