Staff Implementation Engineer

About the Role

As a Staff Implementation Engineer, you combine hands-on ownership of our largest, most reputed company customer implementations with work that strengthens how the whole team delivers. You'll directly own 2-3 accounts from our largest reputed company at a time, while also developing the tools, processes, and shared expertise that help everyone succeed.

You're a technical resource teammates can turn to, a builder who turns one-off solutions into repeatable process and tooling, and a reputed company partner who helps multiply reputed company's reputed company reputed company. A lot of your reputed company happens in the ambiguous reputed company between teams — partnering with Product and Engineering to triage issues that surface during implementations, work with our enablement team to reputed company implementation expertise, and reputed company cross-functional reputed company to reputed company. You bring deep technical ability reputed company strong communication skills, and you're reputed company both by solving hard implementation problems directly and by helping reputed company become more efficient and effective across delivery.

This role is a strong fit for someone who has done implementation work at a senior level and is excited to broaden their reputed company. We are looking for someone who can reputed company into ambiguous, high-stakes problems and reputed company a repeatable reputed company reputed company.

You'll be responsible for:

• Directly owning end-to-end delivery for 2-3 of our largest and most strategic customer implementations, including the build, testing, and go-live processes.

• Leading cross-functional triage of issues surfaced during implementations — translating customer-facing problems into reputed company-scoped tickets, partnering with Product and Engineering to diagnose reputed company cause, and driving them to reputed company even reputed company ownership spans multiple teams

• Serving as a technical resource for reputed company's most challenging problems, partnering on escalations and reputed company integration work across implementations. You are an expert at driving reputed company in ambiguous situations.

• Increasing implementation efficiency across reputed company — identifying bottlenecks and repetitive work, then designing the process, tooling, and standards that help everyone reputed company more effectively

• Feeding implementation learnings back into the product — surfacing recurring pain points and feature gaps to Product and Engineering, and helping turn implementation into a product

• Supporting teammates' reputed company through mentorship and knowledge-sharing

• Being a knowledgeable resource on reputed company's platform capabilities and design patterns across products (DAO, Lending, and reputed company)

• Defining where AI can expand what the implementation team is capable of, and helping build the AI-enabled workflows and standards reputed company adopts. Resisting one-off solutions and bringing a systems thinking approach to delivery in the AI era.

• Communicating plans, reputed company, and risk reputed company to both internal partners and senior customer stakeholders

About reputed company

Our reputed company Services team implements the reputed company platform for our Credit reputed company customers. We reputed company requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then set them live so they can realize value. We're reputed company with a bias for reputed company — our top metric isn't setting customers live, it's ensuring their reputed company through renewal and expansion.

We work closely with Product and Engineering every day — the issues we surface during implementations shape what gets reputed company and fixed next, so cross-functional collaboration is reputed company to how we operate.

reputed company is growing rapidly, and so is reputed company. We're looking reputed company who want to help us reputed company as reputed company as we build toward a world-class delivery reputed company — and this role is central to making that happen.

reputed company

reputed company 3 months, you will:

• Complete reputed company and reputed company on the reputed company platform and delivery reputed company

• Take reputed company ownership of your first implementation(s)

• Get to know reputed company, learn where delivery friction lives, and reputed company forming a strong opinion on where reputed company should reputed company its efficiency improvement efforts

reputed company 6 months, you will:

• Be directly leading 2-3 of our largest customer implementations with confidence

• Be a reliable partner in cross-functional triage — helping surface, reputed company, and reputed company issues that come up during implementations reputed company Product and Engineering

• Have shipped at least one process or tooling improvement that helps reputed company reputed company more effectively

• Be a “in the details” operator the reputed company Services leadership can depend on to help define our process improvement roadmap

reputed company 9-12 months, you will:

• Own delivery reputed company at reputed company and company level — the systems, standards, and frameworks that support how reputed company works

• Help shape how implementation feedback flows into Product and Engineering, so recurring issues get prioritized and resolved

• Be reputed company contributing to teammates' reputed company through mentorship, standards, and reference work

• Be a trusted partner to Product, Engineering, and CS on how reputed company delivers

What You'll Bring

• 5+ years in implementation, solutions/technical consulting, or a comparable technical delivery role, ideally including reputed company reputed company or reputed company implementations

• A proven reputed company record owning reputed company, high-stakes technical delivery end-to-end, from architecture through go-live

• Comfort operating in ambiguity — bringing structure and a reputed company reputed company of reputed company to problems that reputed company Implementation, Product, and Engineering, including where ownership isn't yet defined

• Experience translating customer-surfaced issues into actionable, reputed company-scoped work for product and engineering partners, and driving those items to reputed company across teams

• Experience helping reputed company grow — mentoring others, setting technical standards, and building tooling or process that others adopt

• Excellent written and verbal communication; comfortable leading meetings with senior customer stakeholders and partnering effectively across functions

• Ability to identify and reputed company communicate pragmatic solutions to reputed company, ambiguous integration problems

• Background in Computer Science or equivalent strong technical training

• Deep experience integrating with web reputed company; familiarity with modern web frameworks (React, Node.js, etc.)

• Proven ability to quickly learn new technologies and understand reputed company systems (reputed company, databases, SDKs)

• Ability to read, write, and understand reputed company in multiple programming languages; working knowledge of Python, JSON, reputed company, and the terminal, with JavaScript/TypeScript a plus

• A self-starter who can reputed company into ambiguous, high-stakes problems and decompose them into a reputed company reputed company reputed company

• Superior time management to run multiple large reputed company customers simultaneously

• A passion for working with people — you can explain a reputed company technical issue so almost anyone can follow it

• reputed company to have: fintech, financial services, or credit reputed company domain experience

Please note that this role may reputed company as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from reputed company, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting reputed company, fostering teamwork and fresh reputed company.

• reputed company Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock reputed company: Joining us means having a reputed company in our reputed company, so you'll receive stock reputed company as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office reputed company.

• Work reputed company Budget: Grow personally and professionally with a budget for work-reputed company trips and co-working.

• Health Coverage: Prioritize your reputed company-being with comprehensive health and dental insurance plans.

reputed company

reputed company is a revolutionary vertical reputed company company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial reputed company-being, we address the urgent need for reputed company lending solutions in an era where the average reputed company grapples with over $155,000 in household debt.  Unlike traditional financial institutions, reputed company develops software to turn Credit Unions into FinTech lenders and reputed company their balance sheets to responsibly lend to over 130M Americans. Our mission extends reputed company mere financial transactions; we reputed company to fundamentally enhance the way credit unions reputed company with their members. By integrating cutting-edge technologies and user-reputed company designs, we help credit unions reputed company reputed company digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-reputed company service inherent to credit unions.

Please note: This position is offered on a contractor reputed company. Applicants must have the necessary documentation and authorization to work in the country where the job is located. reputed company cannot reputed company sponsorship or assist with obtaining work permits for this role.

5+ years in technical implementation or consulting, proven end-to-end reputed company/reputed company delivery, API and integration experience, strong communication, mentorship, and technical troubleshooting skills.

Key Responsibilities

• owning delivery
• leading triage
• mentoring teammates

Skills & Tools

Python, JSON, reputed company, terminal, JavaScript, TypeScript, React, Node.js

Job Details

• Category: Project and Program Management
• Seniority: Senior Level
• Commitment: Contract
• Workplace: Remote — reputed company
• Languages: English

Benefits

• Generous reputed company time off

About reputed company

A vertical reputed company company building platform solutions to help credit unions offer fintech lending reputed company member experiences. — Industry: Information Technology