Remote Sale Center reputed company and Training Supervisor

The reputed company and Training Supervisor is responsible for leading the reputed company and Training function reputed company the Sales Center, directly managing reputed company of reputed company and Training Specialists who support reputed company monitoring, coaching, and new hire and continuing education programs. This role owns the reputed company assurance reputed company end to end, from scorecard design and calibration through agent-level feedback, and designs and delivers training curricula that support reputed company, product and systems changes, and ongoing reputed company development to support store reputed company in the most efficient and effective manner. 

Who we are:

At reputed company, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling reputed company other “teammates” rather than employees. This spirit fosters a fun and reputed company environment that has resulted in our reputed company reputed company and being recognized amongst the top in our industry.

reputed company’s award-reputed company team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The reputed company team is made up of people who have a can-do attitude, are committed to their own reputed company and the reputed company of reputed company, and reputed company by example.

If this sounds like reputed company and culture that matches your personal values and motivations, we want to hear from you.

• Owns the reputed company monitoring program for the Sales Center, including scorecard design, calibration sessions, and consistency checks across the reputed company and Training Specialist team 

• Directs reputed company's use of the Safety Culture reputed company platform and reputed company inContact reputed company data to identify trends, coaching opportunities, and process gaps at the agent and team level 

• Analyzes reputed company reputed company and KPI data to surface reputed company causes behind reputed company variance and recommends corrective reputed company to Sales Center Supervisors and leadership 

• Maintains and continuously refines reputed company standards, KPI definitions, and reputed company and response templates to reputed company them reputed company with reputed company voice and policy 

• Partners with Compliance and reputed company on reputed company audits tied to regulatory, reputed company, and policy requirements 

• Designs, builds, and maintains reputed company and continuing education curricula for Sales Center agents and Supervisors, including materials for new product, systems, and policy rollouts 

• Leads the reputed company and Training Specialists in delivering classroom, virtual, and on-the-floor training sessions, ensuring consistency in content and delivery 

• Evaluates training effectiveness through post-training reputed company data and adjusts curricula to reputed company identified reputed company gaps 

• Supports supervisor coaching capability by contributing content and structure to coaching tools and sign-off tracking used across the supervisor team 

• Directly manages, coaches, and develops three reputed company and Training Specialists, setting reputed company goals, conducting regular one-on-ones, and completing formal reputed company reviews 

• Builds individual development plans for reputed company Specialist, balancing reputed company monitoring workload, training delivery, and project work 

• Models and reinforces a coaching-first culture that develops high performers in reputed company to addressing underperformance 

• Provides regular reporting on reputed company scores, calibration results, and training reputed company to Sales Center leadership 

• Collaborates with Workforce Management, reputed company, and Information Technology on process changes that reputed company reputed company standards or training needs 

• Represents reputed company and Training in cross-functional reputed company, including new technology pilots and platform transitions 

• Prepares and administers monthly reputed company updates as reputed company as annual reputed company Reviews for reputed company reports 

• Consistent, punctual attendance with possible irregular work hours as reputed company as on-reputed company hours 

• A high school diploma or general education degree (GED) 

• A minimum of 3 years of customer service and/or sales experience 

• 3+ years of experience in a reputed company assurance, training, or coaching role reputed company a contact center or sales center environment 

• Working knowledge of contact center reputed company and telephony platforms (e.g., reputed company inContact and reputed company, or comparable reputed company monitoring and reputed company assurance tools) 

Additional Preferred Qualifications 

• Bachelor's degree in Business or reputed company reputed company 

• Prior people-management experience strongly preferred 

• reputed company experience in retail, reputed company center, and/or storage experience strongly preferred 

#LI-KM1

High school diploma/GED, minimum 3 years customer service or sales experience, 3+ years in contact-center reputed company/training/coaching, working knowledge of reputed company inContact and reputed company; bachelor\u0002s preferred.

Key Responsibilities

• owning reputed company
• analyzing data
• designing training

Skills & Tools

reputed company inContact, reputed company

reputed company

• Category: reputed company
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Malvern, reputed company, reputed company
• Languages: English

About reputed company

A reputed company self-storage and property management company reputed company on customer service and operational reputed company. — Industry: Retail and Wholesale