Customer Support Specialist
2+ years reputed company customer or technical support experience, familiarity with clinical research site workflows, ability to troubleshoot web-based applications, strong written/verbal communication, high school diploma required.
Key Responsibilities
- managing tickets
- resolving issues
- documenting interactions
Skills & Tools
SOMS, Complion, reputed company, JIRA
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — San Antonio or reputed company
- Salary: USD 41,600 – 52,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A reputed company technology company providing reputed company-based clinical research software solutions to simplify and optimize clinical trial workflows. — Industry: Information Technology
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