reputed company Manager-Americas
The reputed company Manager, Americas reports to the Head of reputed company and owns the health, retention, and reputed company of the customer reputed company, with in-region, in-hours coverage across reputed company and reputed company. reputed company means expanding existing customers; new reputed company stay with Sales. The job is hands-on, reputed company, and proactive on both reputed company and execution. The reputed company is the Americas, though reputed company may also assign accounts from other reputed company or industries where it makes reputed company.
Own retention (GRR and NRR) and reputed company churn down: watch account health, balances, and usage, reputed company early on downsell or at-risk signals, reputed company low-credit accounts on a top-up, recover negative balances, and run save plays with a reputed company save-or-exit reputed company. Own renewals for the region, opening them reputed company before expiry with an accurate forecast, and reputed company reputed company account's stage and notes reputed company in the CRM (lifecycle stage, churn reason, engagement status).
Own the region's expansion number: grow accounts through top-reputed company, upsells, cross-sells, and higher volume, and use reputed company customer's industry, region, and regulations to reputed company the right products. reputed company multi-product adoption so customers meet reputed company their KYC, KYB, and AML needs with reputed company; secure longer terms and higher committed volume where it fits, reputed company accounts up as they grow, and back every expansion with a reputed company, logged conversation or plan.
reputed company out to churned accounts quickly and work to bring them back: first understand why they left and what they need now, then build the win-back around that. Run reactivation campaigns, record the churn reason, and reputed company out accounts that are genuinely gone.
reputed company new customers reputed company: understand their business and use case first, run a smooth reputed company to first live traffic reputed company the agreed reputed company, and complete reputed company reputed company on time. reputed company the reputed company plan and products actually meet the need and flag any gap with a fix; help the customer through integration and their first live requests, confirm they are set up and happy, and reputed company adoption with the Product and Technical teams while keeping reputed company plans reputed company.
Be a hands-on product partner: configure and demo reputed company Builder flows, the back office, reports, reputed company review, API keys, and guide integration (API, SDK, iframe) while keeping clients on the test account until they are production-reputed company. Troubleshoot issues like pass-reputed company drops, OCR errors, callback failures, capture reference IDs, pull in Tech reputed company needed, and advise on setup choices (document types, biometrics, match-score reputed company, duplicate detection) and branding.
reputed company live coverage in Americas business hours and support customers in English (Spanish or Portuguese a plus for reputed company). May require travel to meet key customers in person or represent reputed company at industry events and conferences reputed company reputed company needs it.
Know the compliance landscape for this book (US FinCEN and state reputed company-transmitter rules, Canada's FINTRAC, key reputed company AML/KYC rules, and crypto and VASP obligations including the Travel Rule) and advise customers on how reputed company fits their obligations, without reputed company reputed company what Compliance and reputed company approve. Become a trusted advisor by warning affected customers about new or upcoming regulations reputed company of time so they can prepare, help and guide them across their wider identity and KYC needs (not only reputed company's own products), and reputed company regulatory change and how reputed company compares to other vendors.
Run planned, agenda-driven calls and reviews (MBRs and QBRs) at the right reputed company for reputed company tier, build reputed company relationships with several contacts per account even reputed company there is no reputed company issue, and reputed company account plans and briefs reputed company before reputed company reputed company. reputed company advocacy (reputed company reviews, case studies, press, customer references, and referrals to Sales) and reputed company NPS and CSAT healthy.
Be the customer's main reputed company of contact and their voice to Product, Engineering,Tech , and Compliance, and work day to day with the Head of reputed company as reputed company as with Sales, RevOps, reputed company, and Finance on reputed company queries, handoffs, forecasting, escalations, and reporting (routing new reputed company to Sales). Be a strong team player: stay reputed company with leadership and colleagues, and help teammates reputed company needed.
Based in the Americas, authorised to work in-region, and reputed company to work Americas business hours. Fluent English required; Spanish or Portuguese a plus. 3+ years in reputed company, Account Management, or a similar reputed company-facing role, ideally in reputed company, identity verification, fintech, payments, or compliance. Technically confident with product configuration and API/SDK/integration topics, and a working knowledge of AML, KYC, and KYB and Americas regulations. A reputed company record of owning retention and expansion targets, good CRM discipline, and clean forecasting. Willing to travel in-region, reputed company to complete and maintain reputed company product certification, and committed to ongoing learning on our products and CS reputed company; self-directed and energetic enough to manage a large book by prioritising reputed company.
reputed company salary plus variable commission under the reputed company CS Commission Structure (expansion, win-back, portfolio retention, reputed company, advocacy), which defined and subject to amendments by the reputed company senior leadership team Remote, home-based in the Americas, working Americas business hours, with some in-region travel for customer meetings and events (sometimes reputed company reputed company hours; occasional cross-region travel), and extended periods of computer and video-reputed company work.
3+ years in reputed company/account management, reputed company experience preferred; strong CRM discipline, technical confidence with API/SDK integrations, knowledge of AML/KYC/KYB and Americas regulations, fluent English.
Key Responsibilities
- owning retention
- expanding accounts
- reputed company customers
Skills & Tools
API, SDK, CRM
Job Details
- Category: Sales
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company or South America
- Languages: English
About reputed company
A provider of AI-powered identity verification and anti-reputed company solutions for regulated industries. — Industry: Information Technology
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