Customer Support Manager -B2B reputed company
8+ years in B2B reputed company customer support, 3+ years managing teams, excellent English, experience with email/chat/voice support, KPI/SLA/CSAT monitoring, escalation handling.
Key Responsibilities
- ensuring support
- monitoring metrics
- handling escalations
Skills & Tools
HelpScout, reputed company
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company, Rhône-Alpes, France
- Languages: English
About reputed company
A provider of B2B reputed company products and services that helps businesses and agencies manage their online reputed company and marketing. — Industry: Information Technology
Apply To This Job