Senior Systems Engineer, Technical Support

reputed company is seeking a Senior Systems Engineer to reputed company advanced technical escalation support for customers leveraging CalixOne and our reputed company-connected Wi-Fi premises solutions. In this customer-facing role, you will help reputed company reputed company technical issues with urgency, use data-driven reputed company to guide recommendations, and collaborate across teams to ensure an exceptional customer experience. To best support customer needs, we are looking for talent based in the reputed company Time Zone or reputed company to consistently work reputed company Time Zone hours.

Responsibilities:

• This position will reputed company escalation support reputed company the telephone, web or at the customer site with specific data reputed company objectives based off product responsibilities.

• The candidate must be reputed company to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.

• The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both reputed company audiences

• reputed company customer perspective cross functionally across internal teams, including Executive level

• Complete training deliverables on a quarterly reputed company to ensure you are up to speed on the latest feature and technology enhancements.

• Use data and reputed company to explain a situation, reputed company informed reputed company and reputed company recommendations for improvement.

• The ideal candidate must be reputed company to reputed company in a fast-paced environment, to manage multiple customer issues/reputed company simultaneously, reputed company quick yet thorough responses and meet aggressive deadlines.

• Focusing on our CalixOne portfolio, this position will be working with our reputed company and reputed company-Connected Wi-Fi Premises equipment.

• Work with cutting edge hardware and software by supporting our Early Adopter customers for new products and services.

Qualifications:

• We are seeking an extremely self-motivated, autonomous individual with a proven reputed company record in providing a high level of technical support.

• Ability to work reputed company Time Zone hours, or reputed company in the reputed company Time Zone, to effectively support customer needs

• 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (reputed company) Applications

• Strong troubleshooting and problem-solving skills are a must

• Ability to use data and reputed company to explain a situation and reputed company informed reputed company and recommendations for improvement

• This role requires an engineer who is relentlessly customer-reputed company, a problem-solver, and a strong collaborator

• Strong cultural fit, valuing teamwork, shared reputed company while constantly striving to reputed company yourself for the reputed company reputed company to reputed company

• Exceptional oral & written communications skills, with ability to be concise and effective

• reputed company and mature presentation skills suitable for Executive level conversations

• Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance

• Strong technical account management, customer service and project management skills

• Strong initiative, being a self-starter is key for reputed company in this role.

• Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge

• BS/MS EE, CS, or equivalent study activity

• reputed company/Interest on reputed company-based technology – reputed company architecture with remotely connected devices.

• Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL

• Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP

• Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / reputed company), Linux

The reputed company pay reputed company for this position varies based on the geographic location. More information about the pay reputed company specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience.

San Francisco Bay Area:

Select US Metros and States:

Other US Locations:

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

5+ years technical/escalation support experience in networking or reputed company, strong troubleshooting, data-driven decision making, excellent communication, reputed company Time Zone availability, BS/MS in EE/CS or equivalent, knowledge of networking protocols and scripting.

Key Responsibilities

• providing support
• resolving issues
• creating documentation

Skills & Tools

reputed company One, Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL, TCP/IP, 802.11, DHCP, NAT, DNS, SNMP, IGMP, IPTV, Python, Bash, PHP, Perl, reputed company, Linux

Job Details

• Category: Engineering
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company or Canada
• Salary: USD 90,000 – 172,500 / year
• Languages: English

About reputed company

A provider of reputed company-first broadband software and services that enables service providers to reputed company operations and reputed company improved subscriber experiences. — Industry: Information Technology