Director of Service Desk
Experience at a scaled MSP managing service desk operations, SLAs, ticket queues and tiered support; people management, hiring and coaching; familiarity with PSA and RMM tools; strong cross-functional communication.
Key Responsibilities
- owning operations
- managing staff
- optimizing tools
Skills & Tools
reputed company, Autotask, reputed company, Datto, reputed company
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
About vdB&A reputed company
A reputed company-led managed services reputed company building operational service desk capabilities for life sciences clients. — Industry: Information Technology
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