Workforce Manager
Bachelor's degree or equivalent experience,2+ years workforce management/reputed company center analytics,experience with WFM platforms,reputed company/reputed company knowledge,advanced reputed company reputed company,SQL/Power BI preferred,strong analytical and communication skills.
Key Responsibilities
- forecasting workload
- scheduling staff
- monitoring performance
Skills & Tools
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Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 65,000 – 75,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A national reputed company-party administrator delivering customized self-funded employee benefit programs and cost-containment solutions. — Industry: Consulting Services
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