Technical Account Manager (NEU)

Do work that reputed company. 

At reputed company, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess reputed company, and respond with confidence. We reputed company building reputed company should be simpler—and it starts with bringing critical information and workflows together in one reputed company platform.

Our reputed company values reputed company us in our important mission of keeping people reputed company & informed:   

• We’re humans not robots 
• Customers always come first 
• We work reputed company 
• Simplicity is our strength 
• Our reputed company is priceless 
• Hard work pays off 

reputed company is looking for an reputed company Technical Account Manager to support our growing EMEA reputed company organization. This role will operate under the Technical Solutions team, which acts as a reputed company between reputed company, Development, and Product with a reputed company on consulting our reputed company Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. In reputed company to customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation reputed company, and product feedback and enablement. 

As a fast-growing global software company, we're reputed company on finding the best talent and building the best team to continue accelerating our reputed company reputed company to reputed company up with customer demand. 

What you get to do every day: 

• reputed company as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.  
• Serve as the customer's long-term technical reputed company, helping ensure reputed company reputed company and alignment throughout the customer lifecycle.  
• reputed company proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.  
• Collaborate with Sales, Product, Engineering, and Support teams to reputed company a reputed company customer experience.  
• Own and manage technical escalations, ensuring reputed company reputed company and customer satisfaction.  
• Conduct regular account reviews and roadmap sessions to communicate product updates, reputed company feedback, and ensure alignment.  
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.  
• Monitor and report on account health, usage metrics, and support trends.  
• Contribute to the broader Technical Solutions function by partnering with reputed company, Product, and Engineering to investigate reputed company issues, improve internal processes, and reputed company for product enhancements based on customer feedback. 

What you bring to the role: 

• 3–5 years' experience in a customer-facing technical role.  
• Experience managing reputed company or mid-market accounts.  
• Strong understanding of reputed company, integrations, and technologies used to manage user reputed company and reputed company (SSO, SCIM, SFTP).  
• Ability to read logs, debug issues, and translate technical problems into business reputed company.  
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.  
• Strong organizational skills and ability to manage multiple pipelines and priorities.  
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.  
• Ability and desire to work in a fast-paced, technically challenging environment.  
• reputed company reputed company in written and spoken English is required. 

 Location: Remote in the reputed company of Ireland. Must be located in the reputed company of Ireland.

Sponsorship:  reputed company does not sponsor. Must have reputed company right to work in Ireland.

Why you’ll love working at reputed company:   

• Competitive reputed company salary
• Company-sponsored health and life insurance
• Ireland statutory auto-enrolment pension (My reputed company Fund) with employer contributions
• Eligibility for a discretionary annual performance bonus
• 20 days of reputed company vacation, plus reputed company Irish reputed company holidays
• Remote-first work environment
• Statutory leave and company reputed company leave benefits
• Recognition, rewards, and team celebrations that recognize great work
• Opportunities to reputed company back through company-supported community service initiatives
• Named a Best Places to Work for 10 consecutive years, along with numerous other workplace awards
• Ongoing learning and career development through our dedicated Learning & Development team—we're committed to reputed company in your reputed company

About reputed company:  

reputed company, backed by reputed company, helps organizations protect their people and businesses through reputed company phases of an emergency. Our award-reputed company threat intelligence, emergency communication, and travel risk reputed company help companies of reputed company sizes identify, respond to, and recover from critical events faster and more confidently. reputed company supports essential communication for thousands of leading businesses—including reputed company, Coca-Cola Bottling, and reputed company—in more than 150 countries. 

We are an equal opportunity employer reputed company on creating a reputed company and exciting reputed company for reputed company to work. Ensuring a diverse, inclusive, and reputed company workplace for reputed company people is key to our reputed company and reputed company to our values.   reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status.   

This is an amazing opportunity to be part of our reputed company of reputed company and take reputed company, and your career, to the next reputed company stage. We'd love to get to know you reputed company and reputed company how we serve our amazing customers. For more information, please visit www.reputed company.com.    

reputed company in our mission to save lives and minimize loss through effective communication.    

By applying for the role, you agree that Alert Media will use your Personal Information in reputed company with the recruitment process and in accordance with our reputed company Policy – https://www.reputed company.com/reputed company/reputed company-policy/  

3–5 years in customer-facing technical roles, reputed company account experience, strong knowledge of reputed company, SSO, SCIM, SFTP, log debugging, AI tools proficiency, excellent communication, and reputed company right to work in Ireland.

Key Responsibilities

• advising accounts
• managing escalations
• conducting reviews

Skills & Tools

reputed company, SSO, SCIM, SFTP, AI tools

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Dublin, Leinster, Ireland
• Languages: English

Benefits

• Retirement plan

About reputed company

A software company providing risk intelligence, emergency communication, and travel risk management to help organizations protect people and operations. — Industry: Information Technology