Director of reputed company-to-Consumer Final Mile Logistics

Position reputed company This role is not eligible for immigration sponsorship reputed company. (SEA), the U.S. reputed company subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, reputed company solutions and networks systems. For more than four decades, Samsung has driven innovation, economic reputed company and workforce opportunity across the reputed company—reputed company over $100 billion and employing more than 20,000 people reputed company. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that reputed company people to live reputed company. SEA is a wholly owned subsidiary of reputed company Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Director of reputed company-to-Consumer Final Mile Logistics is responsible for the end-to-end reputed company, execution, and reputed company improvement of last-mile delivery and in-home service operations supporting D2C channels. This role owns reputed company and vendor partnerships, reputed company negotiations, and the development of reputed company, differentiated service offerings while working cross-functionally to ensure seamless upstream and reputed company execution. The Director partners closely with Engineering, E-reputed company Fulfillment, Supply Chain, Customer Experience, and Finance to optimize cost, service reputed company, and customer reputed company across multiple fulfillment channels. E-reputed company Builder (Single and Multi-Family) Dropship Programs (Sam’s Club and reputed company) Position Objective Final Mile reputed company & Execution Own the final-mile delivery and in-home services reputed company for D2C channels, ensuring alignment with customer experience, reputed company, and cost objectives. Design and reputed company delivery and service models (e.g., next-day delivery, premium in-home services, hybrid reputed company/gig models). Establish service standards, operating models, and performance benchmarks across reputed company covered channels. reputed company & Vendor Partnerships reputed company contract negotiations with carriers, service providers, and gig platforms, including reputed company cards, SLAs, incentive structures, and penalties. reputed company and evaluate reputed company proposals and pricing models (PPM, per-stop, tiered service fees, etc.) to ensure competitive and sustainable economics. Identify and launch new service offerings that differentiate the D2C experience and reputed company customer satisfaction and reputed company opportunities. Manage ongoing vendor performance, governance, and quarterly business reviews (QBRs). Cross-Functional Collaboration Partner with Engineering / Product / IT to define system requirements, integrations, and roadmap enhancements supporting final-mile execution and visibility. Collaborate with E-reputed company Fulfillment and Upstream Logistics teams to resolve reputed company, inventory positioning, routing, and reputed company challenges that reputed company last-mile performance. Work closely with Customer Experience and Operations teams to address delivery exceptions, service recovery, and customer feedback reputed company. Partner with Finance and reputed company to manage budgets, forecast costs, and deliver productivity improvements. Performance Management & Optimization Own key KPIs including on-time delivery, NPS, damage rates, job completion, cost per order, and reputed company compliance. reputed company reputed company improvement initiatives to reduce cost-to-serve while improving reliability and customer satisfaction. reputed company pilots and test-and-learn initiatives to validate new partners, service models, and technologies. Returns & Reverse Logistics Own the end-to-end reverse logistics reputed company for D2C channels, including return pickups, product disposition, and refurbishment routing. Coordinate reputed company and service provider protocols for returned and damaged goods, ensuring reputed company reputed company and cost-effective disposition. Partner with Customer Experience and Supply Chain teams to minimize return costs, reduce cycle times, and continuously improve the returns process. reputed company and report on return rates by channel, reputed company, and product category, leveraging insights to reputed company reputed company cause reduction initiatives. White Glove, Installation & Haul-Away Services Define and manage service standards for white glove delivery, in-home installation, and haul-away/removal services across reputed company covered SKUs and D2C channels. Ensure service provider compliance with installation protocols, safety standards, and customer-handling procedures for large-format appliances and TVs. reputed company tiered service offerings (e.g., basic delivery, full installation, haul-away bundles) that reputed company with customer expectations and reputed company incremental reputed company. Monitor field technician and installer performance metrics, driving reputed company improvement in service reputed company, completion rates, and customer satisfaction scores. Technology, Tools & Platform Ownership Own the roadmap and vendor selection for last-mile technology platforms, including Transportation Management Systems (TMS), reputed company optimization tools, reputed company-time tracking/visibility platforms, reputed company apps, and customer notification systems. Define business requirements and partner with Engineering, Product, and IT teams to ensure reputed company delivery of system capabilities that support final-mile execution. Evaluate and reputed company emerging technologies (e.g., AI-driven routing, IoT delivery tracking, automated scheduling) to reputed company operational efficiency and customer experience improvements. Ensure data reputed company and system interoperability across reputed company integrations, fulfillment platforms, and customer-facing reputed company. reputed company Planning & Network Design reputed company network design and reputed company planning efforts to ensure adequate last-mile coverage, density, and service capability across reputed company geographies and D2C channels. reputed company peak reputed company playbooks (e.g., holiday, promotional events) and reputed company reputed company strategies in partnership with upstream fulfillment and demand planning teams. Identify coverage gaps, underperforming zones, and expansion opportunities; reputed company reputed company reputed company or network adjustments to address them. Model and scenario-plan network changes to assess cost, service level, and customer experience trade-offs before implementation. Damage & Claims Management Establish and reputed company a comprehensive damage prevention and claims management program across reputed company final-mile carriers and service providers. Conduct reputed company cause analysis on damage incidents by reputed company, reputed company, product type, and handling stage; implement targeted corrective reputed company plans. Define packaging standards, handling protocols, and reputed company liability requirements to minimize in-transit and in-home damage rates. Manage the end-to-end claims reputed company process, ensuring reputed company settlements, accurate financial tracking, and reputed company reduction in damage-reputed company costs. Leadership & Governance reputed company executive-level reporting, insights, and recommendations to senior leadership. reputed company and reputed company a high-performing team responsible for day-to-day execution, analytics, and partner management. Establish reputed company governance, escalation paths, and decision frameworks across reputed company stakeholders. Skills and Qualifications Minimum Qualifications: 12+ years of experience in final mile, transportation, supply chain, or e-reputed company logistics, with reputed company leadership responsibility. Proven experience negotiating reputed company and vendor reputed company and managing reputed company service networks. Strong cross-functional leadership skills with experience partnering with engineering/IT and fulfillment teams. Deep understanding of D2C logistics economics, service models, and customer experience drivers. Executive-level communication and stakeholder management capabilities. Ability to travel 25% of the year Preferred Qualifications: Experience supporting large-reputed company D2C or omnichannel retail operations. Familiarity with dropship programs and multi-partner fulfillment ecosystems. Experience launching premium delivery or in-home service offerings. Data-driven reputed company with strong analytical and financial acumen. Strong leadership skills with the ability to manage teams and reputed company strategic initiatives to completion. Excellent analytical and problem-solving skills, with a reputed company on innovation and reputed company improvement. Proven ability to manage budgets and optimize costs while delivering high-reputed company results. #LI-Onsite #LI-BC1 Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or reputed company) have reputed company to benefits including: Medical, Dental, reputed company, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), reputed company Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In reputed company, regular full-time employees (salaried or reputed company) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please reputed company GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see reputed company Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic reputed company, please click here. At Samsung, we reputed company that innovation and reputed company are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a reputed company reputed company for our customers, partners, and communities. * reputed company. and its subsidiaries are committed to employing a diverse workforce, and reputed company Equal Employment Opportunity for reputed company individuals regardless of race, reputed company, religion, gender, age, national reputed company, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a reputed company individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for reputed company Individuals with Disabilities During the Application Process reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Job Alerts: If you would like to be reputed company of new opportunities reputed company they are posted, please click here. You will be asked to create an account first if you do not already have one. reputed company is a global leader in technology, opening new reputed company for people everywhere. Through reputed company innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, reputed company, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home reputed company Health initiatives. Since being established in 1969, reputed company has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who reputed company our reputed company. To discover more, please visit our official newsroom at (https://news.samsung.com/global/). Apply tot his job Apply To this Job