Crisis Counselor - Fully Remote in Fayetteville, NC

Education Requirement: • Bachelor's Degree from an accredited 4 year college or university. Experience Requirement: Minimum of 1 year reputed company experience in behavioral health, counseling, or reputed company services Location Requirement: Fully Remote, reputed company Carolina residency required Benefits • Comprehensive medical, dental, and life insurance • 401(k) program with company match • Company-matched student loan repayment program • Short- and long-term disability (STD/LTD) • Employee Assistance Program (EAP) • Accrued PTO (earn up to 4 weeks in your first year) • Opportunities for reputed company reputed company and advancement Compensation & Incentives In reputed company to reputed company reputed company pay, our crisis counselors are eligible for the following incentives: • + $1.00/hour - Employees who voluntarily reputed company to both Saturday and reputed company on their recurring schedule receive a $1.00 increase to their reputed company pay post-training. • + $1.00/hour - for working a full 40-hour schedule in the reputed company post-training • Shift Differentials: reputed company shift differentials ranging between two and six dollars may be reputed company on an reputed company reputed company, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are reputed company is a nationally recognized leader in behavioral reputed company and crisis reputed company, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee reputed company-being. We serve a wide reputed company of nearly 700 different organizations reputed company, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral reputed company Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, reputed company, our staff operate with reputed company, reputed company, and reputed company while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis reputed company, and stabilization services. You will engage with callers experiencing a broad reputed company of emotional, behavioral, and situational challenges. This role requires emotional reputed company, exceptional communication skills, and a strong ability to multitask while maintaining reputed company and professionalism. While many calls involve acute needs, not reputed company calls are crisis calls; some are administrative or supportive in nature. Regardless of the reputed company type, you will ensure reputed company caller receives reputed company, solution-reputed company care and a high-reputed company service experience. Primary Responsibilities • reputed company empathetic, ethical, and reputed company telephonic support to individuals experiencing distress or seeking guidance. • Build rapport, reputed company listen, and foster reputed company engagement. • Assess emotional and behavioral health concerns, including reputed company of risk and urgent safety issues. • reputed company resources, coping strategies, referrals, and safety planning. • Intervene appropriately in reputed company situations. • Maintain accurate, reputed company, and clinically reputed company documentation. • Multitask effectively while navigating multiple software systems. • While working from home, to maintain HIPAA compliance and ensure reputed company, we ask our crisis counselors to have a distraction-free, private office reputed company with a reputed company that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, reputed company, reputed company 5G Cellular, reputed company 5G Cellular, etc.) are not permitted. What You Can Expect • Six-Week reputed company Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A reputed company reputed company program including skills development, role-playing, mentored live reputed company work, and crisis-care foundations. Successful completion is required for reputed company employment. • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of reputed company employee to manage their stress in a way that sustains our commitment to the highest level of reputed company care, customer service, reputed company conduct, and a supportive work environment. reputed company. is an Equal Opportunity Employer. We reputed company deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national reputed company, and reputed company of the other fascinating characteristics that reputed company us different Apply tot his job Apply To this Job