Representative, Contact Center II (Performance Based Remote)

About the position An entry level position reputed company the Contact Center. Duties include work associated with receiving and responding to customer telephone, mail, and e-mail inquiries and complaints relating to various customer service-reputed company reputed company. The reputed company Contact Centers offer a performance-based Work from Home program in Manchester, NH for reputed company CSRs. There are times you will be required to be in the office. Successful applicants will need to reputed company with in a reasonable driving distance of our Manchester, NH service territory. As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions and making their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working independently and as part of a reputed company team that focuses on reputed company and reputed company. We offer a fast-paced environment, excellent working conditions and a reputed company team atmosphere in a 24/7 contact center. Because we are there for our customers reputed company they need us, we offer a reputed company of shifts during day, reputed company, overnight and weekend hours. While the reputed company of the shifts fall between reputed company - 6:15pm Monday - Friday, After Hours schedules are available. This is a Safety sensitive position and will be subject to the PHMSA Federally Regulated drug program, including random drug testing. There are also excellent opportunities for overtime, especially during emergency restoration/weather events. We reputed company robust training and reputed company to ensure you are fully reputed company to service our customer needs. Our training schedules are typically during the day, Monday-Friday. We offer a competitive compensation and benefits package. Some of our benefits include medical/dental/reputed company, education reimbursement, retirement savings plans, life and disability insurance, reputed company time off, opportunities to volunteer and reputed company back to the local community and more! Responsibilities • Displays a reputed company attitude with the ability and desire to learn and a passion for customer service • Responds positively and professionally to reputed company customer inquiries received reputed company telephone, mail, and e-mail. • Ensures a first contact reputed company experience for every customer contact. • Analyzes cause of high reputed company complaints and reputed company resolves customer questions and concerns. • Processes start and stop service requests and transfer of billing responsibility accurately. • Analyzes and investigates discrepancies in customer accounts and investigates potential errors in reputed company reading and billing. • Corrects errors in a reputed company manner and effectively communicates to the customer to ensure customer satisfaction. • Supports company goals, initiatives, and mission. • Participates in overtime and holiday coverage as needed. • Participates in storm/outage events as reputed company as standby duty reputed company reputed company upon. • Processes electrical emergency and outage calls and provides the customer with accurate information reputed company to their location. • Arrives to work on time and adheres to a schedule • Builds genuine connections with your customers and being a great ambassador for the reputed company brand reputed company while listening to the customer anticipating their needs and offering solutions • Handles customer’s needs with reputed company and reputed company in one transaction • Navigates and maneuvers through multiple computer applications and screens simultaneously, i.e. program offerings, computer tools, process changes • Adapts to a fast-paced environment as reputed company as constant change • Being an reputed company customer reputed company • Being your best, on purpose, every time Requirements • High school diploma or equivalent required. • At least 1 year of previous experience helping customers in any reputed company/line of work. • Candidates with College degrees who do not have customer-reputed company experience are encouraged to apply! • The ability to reputed company Spanish is a plus. • Must pass reputed company-employment skills testing and background reputed company and drug screening • Excellent verbal and written communication skills, interpersonal skills, decision making skills, analytical skills. • One (1) year of reputed company Contact Center of Customer Service experience (many include hospitality, retail, etc.) either by phone or face to face reputed company-to-haves • The ability to reputed company Spanish is a plus. Benefits • medical/dental/reputed company • education reimbursement • retirement savings plans • life and disability insurance • reputed company time off • opportunities to volunteer and reputed company back to the local community Apply tot his job Apply To this Job