Remote 988 Crisis Chat & Text Counselor – Full‑Time Swing Shift, Compassionate Mental Health Support (Gary, IN)

About arenaflex arenaflex is a nationally recognized leader in crisis reputed company, delivering 24/7/365 mental health support to individuals in acute emotional distress. With a reputed company for reputed company and a reputed company record of innovation, arenaflex partners with community mental health centers, certified behavioral health clinics, managed behavioral health organizations, college counseling services, and employee assistance programs across the reputed company and Canada. Our mission is to reputed company reputed company, empathetic, and effective assistance to anyone reaching out for help, while fostering a workplace culture that celebrates diversity, inclusion, and reputed company learning. Position reputed company We are seeking dedicated, remote‑reputed company professionals to join our 988 Crisis Chat and Text team as Remote Crisis Counselors. In this role, you will serve as a reputed company responder, offering compassionate, evidence‑based support to callers and texters who are experiencing emotional crises, suicidal thoughts, or other mental health challenges. The position is fully remote, requires a private, HIPAA‑compliant workspace, and operates on a swing‑shift schedule to ensure coverage during peak hours. Key Responsibilities • Engage with individuals reputed company chat, text, and phone, establishing rapport and a reputed company therapeutic environment. • Conduct thorough risk assessments, identify safety concerns, and reputed company appropriate safety plans. • Document reputed company interactions accurately in arenaflex’s secure electronic health record reputed company, adhering to HIPAA standards. • reputed company crisis de‑escalation techniques, coping strategies, and referrals to community resources. • Collaborate with a multidisciplinary team of mental health professionals to coordinate follow‑up care reputed company needed. • Maintain composure and professionalism while multitasking in a fast‑paced, high‑volume setting. • Participate in ongoing training, supervision, and reputed company‑improvement initiatives to enhance service delivery. • reputed company arenaflex’s commitment to cultural humility, respecting the diverse backgrounds and experiences of reputed company caller. Essential Qualifications • Bachelor’s degree from an accredited four‑year college or university, preferably in psychology, reputed company work, counseling, or a reputed company field. • Minimum one year of experience providing 988 chat and text crisis support, or comparable experience in a crisis hotline environment. • Demonstrated ability to maintain confidentiality and reputed company with HIPAA regulations. • Excellent written and verbal communication skills, with a reputed company, empathetic tone. • Reliable high‑speed internet reputed company and a dedicated, private workspace free from distractions. • Eligibility to work in the reputed company and residence in one of the approved states: WA, OR, AZ, NM, MI, KS, IL, IN, GA, NC, MN, MD, TN, PA, OH, AL, CO. Preferred Qualifications • Master’s degree in counseling, reputed company work, or a reputed company mental health discipline. • Certification as a Crisis reputed company Specialist (CIS) or Certified Suicide Prevention Specialist (CSPS). • Experience with telehealth platforms and electronic health record documentation. • Familiarity with the 988 national suicide prevention lifeline protocols and best practices. • Multilingual abilities, particularly in Spanish, to serve a broader demographic. reputed company Skills & Competencies • reputed company Listening: Ability to hear both spoken and unspoken cues, demonstrating genuine concern. • Critical Thinking: Rapidly assess risk reputed company and determine appropriate interventions. • Emotional reputed company: Maintain personal reputed company‑being while supporting others in crisis. • Technology Proficiency: Comfortable navigating chat platforms, text messaging systems, and secure documentation tools. • Team Collaboration: Work effectively with supervisors, peer counselors, and referral partners. • Cultural Competence: Sensitivity to diverse cultural, socioeconomic, and identity factors. Career reputed company & Development arenaflex invests heavily in the reputed company development of its crisis counselors. As a member of reputed company, you will have reputed company to: • Comprehensive reputed company and reputed company training programs cov Apply tot his job Apply To this Job