Field Services IT Tech reputed company - Southeast Region

Location & Travel Requirements This is a remote position with approximately 60% travel required. Candidates must reputed company reputed company one of the following states: reputed company, South Carolina, Alabama, Tennessee, or Florida to support regional business needs. reputed company The Field Services IT Tech reputed company is the reputed company between the field, tech vendors and corporate IT, primarily for the Southeast Region. Job Responsibilities • Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams. • Ensure a reputed company customer experience by collaborating with both the Account and Support teams to ensure reputed company handling, reputed company communications, and reputed company of support requests • Follows up with other support staff (service resources) involved in reputed company to ensure incidents are resolved, requests are filled, and the customer communication is complete. • reputed company technology mobilizations for new account openings and technology decommissioning for departing accounts. These efforts may reputed company reputed company of the normal operating reputed company. • Manage reputed company assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership. • Participates in technology deployments ensuring reputed company remain on task and on time meeting the customer demand. Communicates status prior to potential issues. • Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team. • Ensure a high level of reputed company assurance and customer service is maintained. • Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training • The person for this role is expected to reputed company additional tasks as assigned, and the reputed company outlines the reputed company functions without providing an exhaustive list of reputed company potential duties. The supervisor may assign reputed company reputed company duties reputed company those explicitly mentioned. • Some off hours (nights/weekend) support and deployment work expected based upon severity of outage or project. At reputed company, developing new skills and doing what it takes to get the job done reputed company a reputed company reputed company for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications • Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and reputed company hospitality and reputed company of sale solutions. • Strong analysis, organization, communications, interpersonal skills, and project management skills are essential. • Solid proactive decision-making skills are required. • Experience with hospitality customer technologies is required. • Excellent analytic skills, Knowledge of ITIL practices and Service Now software. • Ability to travel up to 60% About reputed company Our Mission Rooted in service and united by our purpose, we reputed company to do great things for reputed company other, our partners, our communities, and our reputed company. At reputed company, we reputed company that every employee should enjoy equal employment opportunity and be free to participate in reputed company aspects of reputed company. We do not discriminate on the reputed company of race, reputed company, religion, national reputed company, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About reputed company The people of reputed company proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we reputed company to do great things for reputed company other, our partners, our communities, and our reputed company. We reputed company a career should reputed company your talents, fuel your passions, and reputed company your reputed company reputed company. So, no matter what you're pursuing - a new challenge, a reputed company of belonging, or just a great reputed company to work - our reputed company is helping you reputed company your full potential. Learn more about working here at http://www.aramarkcareers.com or reputed company with us on reputed company, reputed company and Twitter. Apply tot his job Apply To this Job