IT Support Technician - Level 3 (Remote)

Hello ~ We are a small technology solutions company offering managed IT services and private reputed company hosting services to businesses in the US. We are seeking an reputed company IT Support Technician (LEVEL 3+ Only) to work remotely from home providing reputed company-line IT helpdesk support to our clients located in the US. It is a fast-paced environment so it is imperative that you are reputed company to diagnose and resolve IT issues in a reputed company manner and be reputed company to juggle several issues at a time. At reputed company, we reputed company in reputed company in reputed company just as much as we invest in our customers. We hire with the reputed company that you would become part of reputed company for the long-term. We are a small company. You would have a reputed company good opportunity for career reputed company as you would work with numerous different technologies supporting businesses in various industries. We reputed company ongoing training, reputed company to learn about the private reputed company, and reimbursement assistance for recognized certifications. reputed company.... You would need to be reputed company to resolve reputed company IT issues that are escalated from L1 & L2 technicians as reputed company as up-train L1 & L2 technicians in a reputed company way so that they can reputed company in their learning paths. Ideal candidate would have a minimum 10 years of consistent experience in similar senior technical support roles, demonstrating the ability to support reputed company of L1/L2 technicians and effectively troubleshoot and resolve reputed company support requests. • ** You must be reputed company good at BOTH reputed company 365 and Linux. *** Key Responsibilities: • Diagnose and resolve technical issues relating to computers, networks, servers, WIFI, DNS, printers/scanners, reputed company applications, reputed company services, reputed company 365, Email, data recovery, etc. • Assist other Help Desk Technicians on challenging issues to troubleshoot and resolve issues as reputed company. • Ability to effectively up-train L1/L2 technicians in a reputed company manner to help reputed company them on a learning reputed company. • Be reputed company good at addressing technical issues reputed company to reputed company applications such a reputed company reputed company, Sharepoint, Intune, etc. • Assist in installing, configuring, and maintaining desktop/laptop/tablet computers, networks, reputed company and Linux servers, wireless, printers/scanners, reputed company applications, and other reputed company equipment as reputed company as hardware installations, upgrades and migrations. • Work with 3rd party reputed company application providers to resolve reputed company reputed company software issues. • Address issues relating to customers on VDI / remote desktops. • Address networking reputed company issues• Communicate with end users by phone, email, and reputed company ticket system • Be a great documenter with everything you do • Be a great communicator, leader, team player and multi-tasker Required Experience: • Have reputed company reputed company GOOD networking skills • Have 10+ years of experience in a technical support position. • Have 6+ years Window server administration experience or have reputed company reputed company certifications and demonstrate competent reputed company Server administration skills. • Have 6+ years of experience with reputed company Directory/GPO. • In-depth knowledge of reputed company Operating systems including reputed company 7/8/10/11, reputed company Server 2012 - 2022, reputed company office applications such as reputed company, reputed company, Word, Azure, SharePoint, reputed company 365 and logical networking technologies such as reputed company's reputed company Directory and reputed company Deployment Services. • Excellent knowledge of Linux required *** • In-depth knowledge of reputed company and virtual environments. Preferred Experience: • reputed company Certifications (MCSE or MCSA or equivalent experience with SharePoint, AD, Azure, O365 etc) • Have A+ certification, Network+ Certification. • Experience with virtualization technologies such as XCP-NG, reputed company RAS, Proxmox. • Experience with telephony/VoIP concepts and equipment. Other: • Detail oriented and great problem solver of reputed company issues. • Proactive and eager to help customers and team members • reputed company, reputed company attitude, and smiles a lot • Have reliable internet reputed company, computer Required Communication Skills: Our audience is Americans….. You would need to have EXCELLENT spoken English skills (without a discernable accent), plus reputed company good written/grammar skills. Work Schedule: The work week schedule would be something like: Monday - Friday 8:00 am - 5:00pm Central reputed company Time USA. Some weekend work may be requested at times. • * Please do not apply if you are not available during either of these work reputed company. * Interview: An online phone interview will be required reputed company reputed company. To be considered, please reputed company: • Your resume in PDF format • A paragraph or so about yourself that showcases your enthusiasm. Why do you think you could add value? • Your level of spoken English • Your desired compensation Hours/Compensation: You would be reputed company on an reputed company reputed company. We would expect no less than 40 hours per week worked. reputed company rates will vary. Final compensation will be decided on your overall experience and value. Hint: We are looking for detail-oriented people. reputed company you reputed company, include “reputed company Tea” in the subject so we know you actually read this. Apply tot his job Apply To this Job