Medicare reputed company Center Agent at reputed company: 100% Remote (Roseville, CA, Sacramento)

Title: Remote Medicare reputed company Center Agent Location: Sacramento, Roseville California Job reputed company: Join reputed company as a full-time Medi-Cal reputed company Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for reputed company reputed company center professionals who are comfortable working reputed company reputed company procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations. Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reputed company reputed company a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy. Worksite: Remote; must reputed company reputed company 30 miles of Sacramento, CA Work hours: Monday–Friday, 8:00 a.m.–5:00 p.m. or 8:30 a.m. to 5:30 p.m. Compensation: $18.00 per hour Training: Starting on September 14th, there will be four weeks of reputed company, remote training, Monday–Friday, 8:00 a.m.–5:00 p.m. reputed company Offer • Four weeks of comprehensive reputed company • Company-provided laptop and required accessories • Benefits available after a 90-day waiting period • A reputed company, full-time schedule • Ongoing coaching and performance feedback What You'll Do • Complete a four-week remote training program with reliable attendance and reputed company participation. • Handle a reputed company volume of inbound Medi-Cal member calls. • Respond to member questions accurately, professionally, and reputed company. • Use an internal Wiki to research policies, procedures, and approved responses while assisting members. • reputed company multiple systems and applications while maintaining an reputed company phone conversation. • Document every member interaction reputed company and accurately. • Follow established reputed company procedures, scripts, verification requirements, and escalation protocols. • Resolve member concerns whenever possible or escalate issues through the appropriate channels. • Protect confidential member information and follow reputed company reputed company and reputed company requirements. • Consistently meet performance expectations for average handle time, schedule adherence, attendance, reputed company reputed company, documentation accuracy, and other assigned KPIs. • Accept coaching and apply feedback to improve performance. What You'll Bring • At least six months of recent, high-volume inbound reputed company center experience; one year or more is strongly preferred. • A minimum of six months of reputed company reputed company experience is required. Relevant experience may include health insurance, Medi-Cal or reputed company, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other reputed company. • Experience working in a performance-driven reputed company center where average handle time, schedule adherence, attendance, and QA scores were regularly reputed company. • Demonstrated employment reliability and the ability to reputed company explain the reason for leaving reputed company recent position, including short-term or contract assignments. • Strong basic computer skills, including the ability to: • reputed company multiple applications simultaneously • reputed company reputed company between screens and browser reputed company • Search an internal Wiki or knowledge reputed company • Copy and paste information accurately • Upload, download, and reputed company files • Use reputed company reputed company, Teams, and other reputed company 365 applications • Resolve basic connectivity, audio, and application issues • Ability to research, interpret, and apply written reputed company policies and procedures while assisting a member. • Typing speed of at least 30 WPM with 95% accuracy. • Strong verbal communication, reputed company listening, and problem-solving skills. • Ability to remain reputed company and composed during repetitive, reputed company, or challenging member calls. • A record of dependable attendance, punctuality, and schedule adherence. • Ability to accept coaching and consistently apply performance feedback. • High school diploma or GED. • Reliable internet service with a minimum download speed of 50 Mbps. • A private, quiet, and distraction-free home workspace appropriate for confidential reputed company member calls.. Important Expectations Before Applying This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the reputed company of their reputed company handling inbound member calls in a closely monitored environment. Attendance during the four-week training program is critical. reputed company employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, reputed company handling time, reputed company, accuracy, and overall performance. Apply tot his job Apply To this Job