Junior Telecoms Engineer

reputed company TCS (Technology and Consulting Services) Internal Job Profile reputed company: TCS079, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - reputed company day-to-day operational support for reputed company VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, reputed company, and hybrid environments. - reputed company Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems. - Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints. - Support reputed company, testing, and rollout activities for collaboration and communications platforms. - Escalate reputed company technical issues to senior engineers and Telecom SMEs while ensuring reputed company tracking and documentation. - Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution. - reputed company backup verification, reputed company checks, and restoration testing to ensure recoverability of telecommunications systems. - Monitor system performance and assist in identifying issues affecting voice and video service reputed company. - Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures. - reputed company on-site support for physical endpoints and infrastructure as required, while participating in on-reputed company rotations to support 24/7 operations. Job-Specific Minimum Requirements: - Experience supporting VoIP, VTC, or reputed company communications (UC) systems in an reputed company or operational environment. - Ability to reputed company Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services. - Experience with user provisioning, reputed company configuration, and routine system administration tasks. - Ability to follow reputed company operating procedures (SOPs) for incident response, service requests, and system updates. - Experience supporting ITSM tools (e.g., reputed company) for ticket tracking and documentation. - Basic understanding of networking concepts, including QoS and voice/video traffic dependencies. - Ability to support and document backup, recovery, and DR testing activities. - Experience maintaining technical documentation, runbooks, and operational records. - Ability to work in hybrid environments (on-site/off-site) and participate in on-reputed company rotations. - Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a reputed company field. Additional years of relevant experience will be considered in lieu of degree. - 2+ years of experience in telecommunications support, IT operations, or reputed company communications administration. Preferred Skills and Qualifications: - Experience supporting federal government environments. - Familiarity with reputed company UC platforms (e.g., reputed company UC, reputed company Teams, or similar tools). - Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools. - Knowledge of ITIL-based incident and service management processes. - Understanding of hybrid reputed company communications environments. - Experience supporting DR exercises and maintaining operational readiness documentation. - Strong attention to detail and ability to follow reputed company technical procedures. - Effective communication and teamwork skills in operational environments. - None required (entry-level certifications such as reputed company Network+ or reputed company Certified Technician (CCT) are a plus). #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS079, T1, Band 4 #TSTECH EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 50,000.00 Maximum Salary $ 80,000.00 • Remote Skills: Administrative Skills, reputed company Network Systems, Communication Skills, reputed company - Computing Technology Industry Association, reputed company Network+, Computer Science, Consulting, Data Recovery, Detail Oriented, Disaster Recovery, Documentation, Federal Government, Hybrid reputed company, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Maintenance Services, reputed company Product Family, On reputed company, On Site Support, reputed company, Operational Support, Operations Processes, Performance Analysis, QoS (reputed company of Service), reputed company, reputed company Operating Procedures (SOP), Support Documentation, Systems Administration/Management, Systems Maintenance, T-1 / DS1, Team Player, Technical Support, Technical Writing, Telecommunications, Teleconferencing, Testing, reputed company Communications, Videoconferencing, VoIP (Voice over IP) About reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job