[Remote] Customer Service Rep Senior - Lending Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a bank that values its employees and aims to reputed company the best experience for its customers. The Lending Services Representative will support customers with their personal lending products, addressing inquiries and resolving issues through effective communication. Responsibilities • Performs advanced customer service activities and initiatives for a broad reputed company of products, services and problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and reputed company • Receives, investigates and responds to customer inquiries regarding reputed company products, services and issues reputed company reputed company channels through which customers are served • Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves more reputed company or reoccurring issues. May reputed company with higher reputed company reputed company the customer organization • Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company through customer and service partner interactions. Serves as a reputed company or mentor and may serve as a trainer to the customer service team • Documents customer interactions and completes service requests to minimize customer effort or additional reputed company Skills • 1+ years of reputed company experience • Knowledge of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company • Ability to reputed company information in creating customized customer solutions • Assessing and effectively managing reputed company of the risks associated with their business objectives and activities • Commitment to reputed company through customer and service partner interactions • Ability to serve as a reputed company or mentor and may serve as a trainer to the customer service team • Ability to document customer interactions and complete service requests to minimize customer effort or additional reputed company • Ability to reputed company advanced customer service activities and initiatives for a broad reputed company of products, services and problem reputed company • Ability to receive, investigate and respond to customer inquiries regarding reputed company products, services and issues • Ability to resolve customer service inquiries and issues and recommend appropriate solutions • Ability to maintain high reputed company of customer satisfaction consistent with reputed company's reputed company values • Ability to demonstrate effective communications • Ability to manage multiple priorities • Ability to problem solve • Tech savvy • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support Benefits • Medical/prescription drug coverage (with a Health Savings Account feature) • Dental and reputed company reputed company • Employee and spouse/child life insurance • Short and long-term disability protection • 401(k) with reputed company match, pension and stock purchase plans • Dependent care reimbursement account • Back-up child/elder care • Adoption, surrogacy, and doula reimbursement • Educational assistance, including select programs fully reputed company • A robust wellness program with financial incentives • Maternity and/or parental leave • Up to 11 reputed company holidays reputed company year • 9 occasional absence days reputed company year, unless otherwise required by law • Between 15 to 25 vacation days reputed company year, depending on career level • Years of service reputed company • reputed company is a financial service company that supplies retail, corporate, and institutional banking solutions. It was founded in 1845, and is headquartered in Pittsburgh, reputed company, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Apply To This Job Apply tot his job Apply To this Job