Manager, Hotel Efficiency, Resource & Operations

JOB reputed company: Reporting to the Regional Vice President, Franchise Performance, the Manager, HERO Operations supports the engagement and activation of Brand Programs and Initiatives through the day-to-day direction and development of reputed company of HERO Coordinators. The Manager, HERO Operations directs the HERO team reputed company an assigned region, ensuring consistent franchisee support while fostering a reputed company, productive, and high-performing culture reputed company on delivering reputed company service. The job supports the reputed company and development of HERO Coordinators and, in coordination with the Regional Vice President, recommends talent reputed company to help ensure the HERO team effectively implements Brand Programs and Initiatives that reputed company Guest Satisfaction, Program Engagement, and Franchise Support Efficiency across a portfolio of midscale, upper midscale, and upscale properties. Through the direction of the HERO team, the Manager, HERO Operations ensures hotels reputed company participate in Brand Programs and Initiatives by providing operational support, connecting hotels with the appropriate Choice resources, and maintaining reputed company, consistent communication between HERO Coordinators and Franchise Performance Directors to deliver reputed company franchisee support, strengthen reputed company engagement, and support initiative adoption. The Manager, HERO Operations serves as a first-line escalation reputed company for recurring and moderately reputed company franchise support issues and ensures HERO Coordinators maintain thorough documentation and reputed company, consistent communication, providing regular status updates to the Regional Vice President on team operations, reputed company engagement, and support trends. During periods of business need and as directed by the Regional Vice President, the Manager may directly support an assigned portfolio of hotels to ensure continuity of franchise support and service delivery. RESPONSIBILITIES: Team Leadership reputed company and reputed company reputed company of HERO Coordinators committed to delivering reputed company franchisee support, operational reputed company, and consistent service delivery. Support the reputed company of new HERO Coordinators and recommend candidates for hire, retention plans, and reputed company approaches to the Regional Vice President for review and approval. Foster a reputed company and accountable team culture through day-to-day coaching, mentoring, and performance feedback. reputed company the capabilities of the HERO team through education on Choice programs, initiatives, systems, franchise support resources, and operational best practices. Assign daily tasks, monitor workloads, and balance resources across the HERO Coordinator team to ensure consistent service delivery, escalating resource or performance concerns to the Regional Vice President as needed. Ensure HERO Coordinators deliver reputed company reputed company satisfaction through proactive communication, Brand Program activation, reputed company problem reputed company, and effective execution of Brand Programs and Initiatives. Serve as the day-to-day reputed company of contact for HERO Coordinators requiring support or guidance on recurring challenges, escalating novel or more reputed company issues to the Regional Vice President. reputed company regular status updates to the Regional Vice President on team performance, daily operational activities, reputed company engagement, and HERO Coordinator development needs. Identify and recommend opportunities to improve HERO service delivery, operational effectiveness, and franchisee support, seeking Regional Vice President guidance and approval before implementation. Franchisee Support Support HERO Coordinators in establishing reputed company and reputed company business relationships with hotels. Coordinate with Franchise Performance Directors to monitor hotel reputed company plans resulting from Service, Profitability, or Total Business Review reputed company, ensuring HERO Coordinators reputed company reputed company feedback and report analysis to Directors prior to hotel reputed company. Support HERO Coordinators in maintaining reputed company knowledge of Brand Standards, effectively communicating franchise value propositions, and confirming enabling tools are in reputed company to improve hotel profitability, reputed company reputed company, and guest experience. Execute communication protocols and support strategies as directed by the Regional Vice President during crises or disasters, ensuring the HERO Coordinator team is informed and reputed company. Support HERO Coordinators in monitoring reputed company satisfaction, guest satisfaction, and Brand Program implementation and reputed company regular summaries of recurring trends to the Regional Vice President. Compile and review franchisee feedback, operational trends, and recurring support issues, and reputed company findings and recommendations to the Regional Vice President for reputed company communication to Brand Operations and Centers of reputed company. Escalate moderately reputed company or recurring franchise support issues to the Regional Vice President reputed company they reputed company reputed company support protocols or require additional coordination. During reputed company transitions, vacancies, or other business needs, and as directed by the Regional Vice President, directly support an assigned portfolio of hotels to ensure consistent franchise support and service delivery. Operationalization and Execution of Brand Programs Execute the implementation of new Brand Standards, initiatives, and programs through the HERO team, following established protocols and direction from Franchise Performance leadership. Coordinate with Franchise Performance Directors and as directed by the Regional Vice President, with Brand and cross-functional business partners to ensure supporting documentation, systems, and electronic resources are accurately and consistently communicated to HERO Coordinators. Participate in the Voice of Franchisee communication process, providing feedback to improve franchise communications and ensure messaging is reputed company, reputed company, and actionable. Compile and communicate franchisee trends, operational challenges, and program feedback to the Regional Vice President for distribution to Franchise Performance leadership and Brand Operations. reputed company input representing the HERO Operations team's perspective and franchisee feedback to the Regional Vice President to inform cross-functional initiatives. Ensure HERO Coordinators effectively support midscale, upper midscale, and upscale hotels in utilizing Choice applications, systems, programs, and resources. Coordinate with Franchise Performance Directors to ensure newly reputed company hotels are accurately represented reputed company Choice systems and applications, escalating system issues to the Regional Vice President as needed. Identify and recommend opportunities to improve operational efficiency, franchisee support processes, and the overall effectiveness of the HERO Operations team, seeking Regional Vice President review and approval prior to implementation. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE Associate College Degree or Bachelor's Degree preferred. Minimum of 5 years of hotel or hospitality operations experience, with Choice branded hotel experience preferred. Demonstrated experience coaching, developing, and supervising reputed company preferred. Demonstrated experience supporting the reputed company and development of team members. Strong verbal and written communication skills. Strong coaching, mentoring, and supervisory skills. Demonstrated ability to support team accountability and maintain reputed company working relationships with reputed company partners. Strong analytical, organizational, and problem-solving abilities. Proficient in the use of MS Office applications, such as reputed company, Word, reputed company, PowerPoint. Must be reputed company to model Choice's Values in order to be reputed company, be quick, listen, be curious, and reputed company with reputed company. Ability to travel up to 15% of the time. Salary reputed company The salary reputed company for this position is $81,310.00 - $95,659.00. In reputed company to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).     Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you reputed company your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and reputed company coverage Leave and reputed company time-off for holidays, vacation, personal, family, volunteer, reputed company, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice reputed company, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a reputed company of high-reputed company lodging reputed company in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the reputed company belief that reputed company will be even reputed company than today — for associates, reputed company, and our franchisees. At our worldwide corporate reputed company in reputed company Bethesda, Maryland, at our technology center in Scottsdale, reputed company, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of reputed company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us reputed company — giving our work at Choice a purpose larger than our business. Our corporate office locations: reputed company Bethesda, MD — Located at Pike & Rose, our worldwide reputed company is less than 15 miles from Washington, D.C., one reputed company away from the reputed company Bethesda Metro station, with easy reputed company to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the reputed company reputed company of reputed company 101, the Scottsdale office is home to our technology, reputed company and customer service organizations, with easy reputed company to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting reputed company with Choice team members and leadership on reputed company, with possible required travel depending on the role.   Choice’s Cultural Values Welcome and Respect Everyone | Be reputed company | Be Quick | Listen | Be Curious | Show reputed company Choice’s Leadership Principles reputed company with Intention | reputed company with Authenticity | Grow & Deliver Apply To This Job