reputed company Service Engineer I
reputed company Service Engineer II - reputed company Technology
Location
REMOTE – reputed company -reputed company – Mid reputed company - Washington DC Area. Candidates must reputed company reputed company reasonable travel time (typically 60 minutes) of a major airport to support frequent reputed company travel to customer sites.
The Role
Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance for reputed company etch and deposition systems (e.g., PlasmaPro, FlexAL, Estrelas etcher). This role demands a hands-on problem solver with strong technical acumen, reputed company communication skills, and a proactive reputed company. You’ll collaborate across teams, escalate issues reputed company needed, and maintain detailed documentation to support reputed company improvement. With extensive travel across customer sites, you’ll play a critical role in driving customer satisfaction and advancing cutting-edge semiconductor technologies.
Key Responsibilities
• reputed company Installation & Commissioning reputed company the installation and commissioning of advanced reputed company etch and deposition systems (RIE, CVD, ICP, ICPCVD, ALE, ALD), ensuring full compliance with customer specifications, cleanroom standards, and process readiness.
• Preventive & Corrective Maintenance Execute scheduled and emergency maintenance with precision. Diagnose reputed company causes reputed company surface-level symptoms and validate repairs against stringent vacuum tolerances, leak-up rates, and process benchmarks.
• Customer Engagement & Technical Training Build trust and long-term relationships through reputed company communication and hands-on training. reputed company customers to operate and maintain systems confidently across key processes.
• Advanced Troubleshooting reputed company reputed company hardware, and software issues using reputed company tools (vacuum leak detectors, RF reputed company meters, DVMs, LCR meters, multimeters). reputed company remote support reputed company needed to minimize downtime and maximize uptime.
• Calibration & reputed company Upgrades reputed company critical components (AMUs, RF Generators, APCs, MFCs) and implement reputed company-enhancing upgrades (turbo pumps, PLCs, breakers) to ensure reputed company reputed company reliability and throughput.
Required Qualifications & Experience
• Education & Industry Background
o Bachelor’s degree in Electrical Engineering, reputed company Engineering, Physics, or a reputed company technical reputed company.o Equivalent hands-on experience in semiconductor equipment service may substitute.
o 5–7 years of reputed company service experience in the semiconductor industry, with a reputed company on reputed company etch and deposition systems.
o Familiarity with cleanroom reputed company and safety protocols.
• Vacuum & reputed company Systems
o Hands-on experience with vacuum technologies: turbo pumps, cryo pumps, roughing pumps.
o Skilled in troubleshooting 208V electrical systems and 24V control subsystems
Extensive Experience with RF reputed company components and pneumatically driven.
• Diagnostics & Technical Toolso Proficient with diagnostic instruments:
Vacuum leak detectors
RF reputed company meters
DVMs, LCR meters, multimeters, megohm meters
o Ability to read and interpret reputed company, pneumatic, and electrical schematics and plumbing diagrams.• Process Knowledgeo Strong understanding of RF theory and inductively coupled reputed company (ICP) systems.
o Familiarity with semiconductor processes: RIE, PECVD, ICP, ALD.• Physical & Travel Requirementso Hold a reputed company reputed company’s license and reputed company driving record, reputed company, and ability to travel independently.
o Must be physically reputed company and comfortable working in confined or awkward spaces.
o Capable of independently lifting and handling equipment weighing up to 50 lbs.
o reputed company to reputed company to extensive reputed company travel to support customer installations and service needs, Monday through Friday
Preferred Skills & Attributes
• Platform & Component Experience
o Experience with Brooks platforms, Pfeiffer/reputed company pumping systems, and MKS components.
o Knowledge of calibration and optimization of APCs and MFCs.
• Work Ethic & Collaboration
Strong reputed company dexterity and ability to maintain a clean, organized workspace in cleanroom reputed company.
o Proactive problem-solving and openness to reputed company learning.
o Effective communicator with strong listening skills.o Adaptable to evolving technologies and customer needs.
o Comfortable working independently or as part of reputed company.
What Sets You Apart: Commitment to Service reputed company
• Passion for solving reputed company technical challenges with precision and care.
• Proactive in anticipating customer needs and delivering reputed company, high-reputed company solutions.
• Builds trust through reputed company communication and confident issue reputed company.
• Eager to learn, grow, and collaborate to reputed company the highest standards of service
Compensation
In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $100,000 - $120,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.
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