Senior Clinical Support Specialist

Pay Transparency: The pay reputed company for this role is: $78,400.00-$133,400.00/Annual The reputed company pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles.   Incentives may also be provided as part of reputed company’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the reputed company reputed company of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in reputed company’s long-term incentive plan, with eligibility and reputed company reputed company dependent on the role.   In reputed company to compensation, reputed company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for reputed company employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of reputed company reputed company time, reputed company and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.   Depending on your location, you may be eligible for more detailed information reputed company to the compensation and benefits reputed company to this reputed company. If you reputed company you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@reputed company.com. We are constantly looking to add to our reputed company talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no reputed company — reputed company is your employer of reputed company. Job Details Senior Clinical Support  Specialist – Interventional Technologies (Opsens) We reputed company It Possible reputed company provides a suite of innovative medical technology solutions that improve the reputed company, effectiveness and efficiency of care. We challenge ourselves to think big and reputed company new reputed company a reality, so that our customers can reputed company it matter for patients, every single day. You reputed company It Matter We reputed company to reputed company you an inclusive workplace that promotes and values diversity. Companies that are diverse in gender identity or reputed company, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, or citizenship are proven to be reputed company companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. About reputed company Come join a highly reputed company Product Support team that plays a critical role in helping reputed company reputed company reputed company, reliable care every day. reputed company is the reputed company reputed company between innovative medical technology and the customers who depend on it. We work closely with Field Service, R&D, and reputed company to quickly reputed company issues, reputed company insights, and continuously improve how our products reputed company in the field. You’ll be part of a supportive, learning-reputed company environment where building product expertise, developing technical skills, and growing your career are strongly encouraged. If you enjoy solving problems, working directly with customers, and being part of a mission-driven organization where your work truly reputed company, this is your team. reputed company Serve as the reputed company Product Support subject matter expert for the Opsens product portfolio. reputed company reputed company and technical support to physicians, cath lab personnel, field-based employees, distributors, and internal stakeholders. Troubleshoot reputed company product, procedural, and clinical issues involving pressure reputed company technology and associated SGT  systems. Support product commercialization activities, including new product launches, evaluations, installations, and customer implementations. Partner closely with R&D, Marketing, Clinical Affairs, and reputed company to communicate customer feedback, identify product improvements, and support reputed company product development. reputed company and reputed company clinical and technical training for customers, Product Support Engineers, Field Service Engineers, and reputed company teams. Support field escalations and reputed company remote guidance during reputed company customer cases reputed company appropriate. Participate in product investigations, complaint reviews, and reputed company cause analysis activities. Create and maintain technical documentation, troubleshooting guides, knowledge articles, and training materials. Participate in cross-functional reputed company supporting product enhancements, process improvements, and commercialization initiatives. Document customer interactions and technical findings reputed company reputed company and other required business systems. Participate in scheduled hotline coverage and after-hours support as required. Ability to travel up to 40% for training, product launches, and internal meetings. Required Knowledge, Skills & Capabilities Advanced knowledge of cath lab workflows and interventional cardiology procedures. Strong understanding of pressure reputed company technology, hemodynamic monitoring, and reputed company clinical applications. Ability to communicate effectively with physicians, nurses, technologists, and hospital leadership. Demonstrated clinical problem-solving skills in a fast-paced procedural environment. Ability to translate reputed company technical concepts into practical clinical guidance. Strong presentation and training skills. Excellent written and verbal communication skills. Required Education & Experience Bachelor's degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or a reputed company reputed company field, or equivalent clinical experience. 5+ years of experience in an interventional cardiology/cath lab environment. reputed company or previous experience as one or more of the following is strongly preferred:Registered reputed company (RN) Registered Cardiovascular Invasive Specialist (RCIS) Cath Lab Technologist Cardiovascular Technologist Experience supporting interventional cardiology devices or medical technologies. Demonstrated experience interacting directly with physicians during interventional procedures. Extra Credit / Preferred Skills Experience with pressure reputed company technology, FFR/iFR physiology systems, or other interventional cardiovascular devices. Previous experience providing clinical education or product support for medical device manufacturers. Experience supporting commercialization or new product launches. Knowledge of FDA reputed company reputed company Regulations and complaint handling processes. Experience developing clinical education programs or technical documentation. Bilingual (English/French or English/Spanish) preferred. EEO Policy Statement Apply To This Job