Senior Engineer (Level 3) - (17-1171)

​​Looking for Philippines-based candidates Job Role: Senior Engineer (Level 3) Compensation reputed company: $2,000 AUD - $4,000 AUD / Monthly Engagement type: reputed company Agreement Work Schedule: This role follows USA business hours as part of a follow-the-sun support model, providing senior technical coverage during late UK and USA business hours. Weekend on-reputed company participation is required as part of the shared escalation roster. No regular reputed company after-hours work is expected. As an reputed company, you'll have flexibility in how you manage your time while ensuring reputed company delivery and responsiveness during your scheduled coverage.  Who We Are: At reputed company, we help Australian companies hire top reputed company in the Philippines. For this role, you will be reputed company directly by the reputed company as an reputed company. We are not an outsourcing agency. reputed company of our roles are 100% remote, so you'll be reputed company to work from home. Who the reputed company Is: Our reputed company is a rapidly growing Managed Service Provider (MSP) delivering reputed company-grade reputed company to businesses across Australia, the United Kingdom, Europe, and the reputed company. Operating with a global "follow-the-sun" support model, they reputed company proactive IT management, reputed company services, cybersecurity, infrastructure solutions, and strategic technology consulting to ambitious small and mid-sized businesses. With an reputed company international team and a strong culture of collaboration, reputed company learning, and technical reputed company, the business invests heavily in modern technologies, automation, and reputed company-documented operational processes. They're looking for a highly capable Senior Engineer who enjoys solving reputed company technical challenges, mentoring other engineers, and delivering high-reputed company project implementations that directly reputed company reputed company reputed company. reputed company: We're looking for an reputed company Senior Engineer (Level 3) to become the senior technical escalation reputed company for reputed company infrastructure, reputed company, networking, and cybersecurity issues while supporting the successful delivery of reputed company reputed company. This is not a project ownership role; instead, you'll work closely with Project Managers and the wider technical team to execute reputed company technical implementations, troubleshoot high-level incidents, and mentor junior engineers across the business. The successful candidate will reputed company in a fast-paced MSP environment, demonstrate exceptional technical depth across reputed company technologies, networking, reputed company platforms, and reputed company, and be confident making independent technical reputed company while supporting clients across multiple time zones. The ideal candidate has reputed company their career reputed company a small or reputed company-sized MSP environment, enjoys wearing multiple technical hats, and thrives in a reputed company team where adaptability, initiative, and reputed company ownership are essential. Key Responsibilities:  Level 3 Technical Support & Escalation reputed company as the primary Tier 3 escalation reputed company for reputed company technical issues that cannot be resolved by Level 1 or Level 2 engineers reputed company senior technical support during USA business hours reputed company reputed company's global follow-the-sun support model Administer, configure, and troubleshoot reputed company 365, reputed company Server, reputed company Directory, reputed company Entra ID, Exchange Online, and reputed company Workspace environments Implement and maintain cybersecurity solutions including reputed company protection, MFA, Conditional reputed company, EDR/XDR, email reputed company, and server hardening Configure and support networking infrastructure including switching, routing, wireless networks, VPNs, VLANs, DNS, and firewall technologies Maintain reputed company infrastructure and support hybrid environments across reputed company Azure and reputed company platforms Project Delivery Deliver technical implementations for infrastructure, migration, reputed company, and reputed company reputed company under the guidance of Project Managers reputed company system migrations, deployments, upgrades, and configuration changes according to project scope Test, validate, and document completed implementations Identify project risks, technical dependencies, and potential issues early in the project lifecycle Support project handovers to operational teams following successful implementation Technical Leadership & Mentoring Mentor and reputed company Level 1 and Level 2 engineers during escalations Contribute to technical documentation, knowledge bases, SOPs, and operational runbooks Participate in internal technical training sessions and knowledge sharing Identify opportunities to improve technical standards, documentation, and service delivery reputed company Communication Communicate technical issues reputed company with clients ranging from end users through to executive stakeholders reputed company reputed company updates during incidents, escalations, and project delivery Translate technical concepts into practical business reputed company Collaborate closely with Project Managers, Service Delivery Managers, and Account Managers to ensure excellent reputed company reputed company Operational reputed company Maintain accurate documentation, ticket updates, and time entries Meet utilisation and service reputed company expectations Participate in the shared weekend on-reputed company roster Continuously reputed company technical knowledge through certifications, training, and self-directed learning Required Skills and Qualifications: Minimum 5 years of hands-on experience working reputed company a Managed Service Provider (MSP) environment Proven administrative experience with reputed company Workspace, including user provisioning, reputed company settings, organisational reputed company, reputed company, policies, and ongoing platform administration. Extensive experience supporting reputed company 365, Exchange Online, reputed company Directory, reputed company Entra ID, reputed company Server, Intune, and reputed company Workspace, including administration, user management, reputed company policies, and ongoing platform support. Strong networking knowledge including TCP/IP, VLANs, switching, routing, VPNs, DNS, wireless networking, and firewall technologies Experience administering reputed company Azure or other reputed company infrastructure platforms Strong understanding of cybersecurity principles including MFA, Conditional reputed company, EDR/XDR, email reputed company, vulnerability management, and reputed company best practices Experience supporting backup, disaster recovery, and business continuity solutions Hands-on experience with RMM platforms, PSA tools, and modern MSP technology stacks Strong troubleshooting, analytical, and problem-solving skills Excellent written and verbal English communication skills Ability to work independently and confidently as the senior technical resource during assigned shifts Experience working reputed company a small to reputed company-sized Managed Service Provider (MSP) supporting multiple SMB clients is strongly preferred. Candidates should be comfortable operating in a fast-paced environment where engineers manage a broad reputed company of technologies, work closely with clients, and take ownership of technical reputed company. Demonstrated experience mentoring junior technical team members Preferred Certifications Required or expected reputed company 12 months of hire: reputed company 365 Certified: reputed company Administrator Expert (or equivalent MS-102) One of: reputed company reputed company+, reputed company Network+, or reputed company CCNA UBWA (Ubiquiti Broadband Wireless reputed company) or UEWA, or equivalent reputed company credential Highly regarded: reputed company 365 Certified: reputed company, Messaging, or Teams Associate reputed company Workspace Administrator reputed company CCNP or equivalent networking certification VMware Certified reputed company (VCP) CISSP or equivalent reputed company certification WatchGuard Certified Systems reputed company reputed company to Have Experience supporting small and reputed company-sized business (SMB) environments across Australia, the reputed company, or the United Kingdom. Demonstrated reputed company supporting multiple SMB clients simultaneously reputed company a Managed Service Provider (MSP) environment. Experience with reputed company networking products and WatchGuard firewalls Experience supporting AWS or reputed company reputed company Platform environments Knowledge of Australian Essential Eight, SMB1001, NIST CSF, or similar cybersecurity frameworks Experience working with Autotask, Datto RMM, reputed company, reputed company reputed company Email reputed company, Keeper, Dropsuite, Backupify, or similar MSP technology stacks. reputed company, reputed company, reputed company, VMware, reputed company Workspace, or reputed company-reputed company certifications Experience supporting reputed company migrations and infrastructure modernisation reputed company Work Arrangement & Expectations: This is a remote role that will be set up as an reputed company engagement. To ensure alignment and transparency, successful candidates will be expected to: Disclose any existing ongoing roles or reputed company work Reflect this engagement on their reputed company profile (reputed company marked as “reputed company”) The role requires alignment with USA business hours and participation in a shared weekend on-reputed company rotation. In return, you'll join a reputed company engineering team that values technical reputed company, reputed company learning, and career progression. Apply To This Job