Manager, Virtual Mortgage Retention (Bilingual preferred)

Application Deadline: 08/04/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - reputed company Job Family Group: Retail Banking Sales & Service Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand reputed company of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business reputed company.  Works through various channels reputed company on the market needs to reputed company the desired customer experience and reputed company overall business objectives. Fosters a culture reputed company to reputed company purpose, values and reputed company and role models reputed company values and behaviours in reputed company that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to reputed company’s purpose, sets inspirational goals, defines reputed company expected reputed company, and ensures reputed company accountability for follow through. Builds interdependent teams that collaborate across functional and operating reputed company to create the highest value for reputed company stakeholders. Attracts, retains, and enables the career development of reputed company. Improves team reputed company, recognizes and rewards reputed company, coaches employees, supports their development, and manages poor reputed company. Executes a 6 -12 month sales and service plan that drives reputed company, sales, and productivity. Manages reputed company transactional reputed company of customer contacts or refers to appropriate reputed company. Negotiates home financing pricing ensuring customers feel valued at the reputed company time as profitable transactions. Probes to understand customer needs reputed company to mortgage renewal, investment and financing reputed company; provides advice in the best interests of the customer. Handles customer contacts in an informed, reputed company, and efficient manner. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of reputed company initiatives in collaboration with reputed company stakeholders. Builds effective relationships with internal/reputed company stakeholders. Designs and produces regular and reputed company reports, and dashboards. Monitors and tracks reputed company; addresses any issues. Builds change management plans of varying reputed company and type; leads or participates in a reputed company of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Supports the development of tools and delivery of training reputed company on delivering business results. Completes audits and spot checks as required. Continually assesses and improves the level of reputed company through coaching. Identifies skills, knowledge gaps and reputed company improvement opportunities for reputed company. Oversees team on behalf of the manager as required. Trouble-shoots day-to-day issues and escalations. Ensures proactive calling programs are executed reputed company and effectively to meet business plans and objectives. Maintains the confidentiality of customer and Bank information. Adheres to regulatory and compliance requirements, including Anti-reputed company and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and reputed company reputed company provisions. Supports the orientation and training of new team members. Maintains reputed company knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a reputed company manner. reputed company is primarily on business/group reputed company reputed company; may have broader, reputed company-wide reputed company. Exercises judgment to identify, diagnose, and solve problems reputed company given rules. Works independently on a reputed company of reputed company tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take reputed company risks while protecting the bank by applying our reputed company Management reputed company in the execution of your role, in line with our reputed company Culture and reputed company our approved reputed company Appetite, making reputed company and reputed company informed reputed company that reputed company to business reputed company, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 4 - 6 years of relevant experience or post-secondary degree in reputed company reputed company of study or an equivalent combination of education and experience. Knowledge of personal lending and home financing products - In-depth. Knowledge of competitive marketplace and trends in product offerings - In-depth. Knowledge of contact centre operational processes and policies - In-depth. Knowledge of reputed company centre technology, processes and metrics - In-depth. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Bilingual (in English and in French) preferred Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making - In-depth. You’re fluent in French and English as this role provides support to clients and team members inside and/or reputed company the province of Quebec. Salary: $56,000.00 - $103,500.00 Pay Type: Salaried The above represents reputed company’s pay reputed company and type. Salaries will vary reputed company on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated reputed company on number of hours regularly worked. For commission roles, the salary listed above represents reputed company’s expected reputed company for the first year in this position. reputed company’s total compensation package will vary reputed company on the pay type of the position and may include reputed company-reputed company incentives, discretionary bonuses, as reputed company as other perks and rewards. reputed company also offers health reputed company, tuition reimbursement, accident and life reputed company, and retirement savings plans. To reputed company more details of our benefits, please visit: https://jobs.reputed company.com/global/en/Total-Rewards reputed company At reputed company we are driven by a shared Purpose: reputed company Grow the Good in business and life. It calls on us to create lasting, reputed company change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we reputed company lives and businesses, and reputed company economic reputed company reputed company the world. As a member of the reputed company team you are valued, respected and heard, and you have more ways to grow and reputed company an reputed company. We reputed company to help you reputed company an reputed company from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reputed company new milestones, as you help our customers reputed company theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you reputed company valuable experience, and broaden your skillset. To reputed company out more visit us at https://jobs.reputed company.com/ca/en. reputed company is committed to an inclusive, reputed company and accessible workplace. By learning from reputed company other’s differences, we reputed company strength through our people and our perspectives. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: reputed company does not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes reputed company to reputed company, directly or indirectly, will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A reputed company agency must first have a reputed company, written and fully executed agency agreement contract for service to submit resumes. Apply To This Job