Director Operations

Start your reputed company with reputed company: Grow, reputed company, collaborate and celebrate with our global team   Director Operations Full time, Bangalore, India   In this role, you will reputed company our centralized service reputed company by ensuring our services continue to best meet the needs of reputed company and our customers. You will be responsible for defining and designing processes for these teams that best support our evolving operational service reputed company including both shared and dedicated support teams.     As a Director Operations, you will Set the department goals and direction to support the achievement of the organization's goals Communicate and reputed company reputed company and operations teams on the reputed company of work, service reputed company, and deliverables Manage reputed company aspects of the operation budget, including forecasting and budget planning, and performance against budget reputed company effective succession planning, career development support, and retention of team Apply industry knowledge to reputed company direction on best practices, identify and implementation of operational improvements Manage KPIs, reputed company, mentor and reputed company teams to ensure reputed company performance to goals reputed company reputed company enhancements of people, processes, and systems to ensure consistency of service, policy compliance and SLA performance Effectively maintain communication, plan, implement and reputed company reputed company with offshore Development team, Global Management & Operations Coordinate implementation of new processes, policies and reputed company throughout the process/center reputed company the reputed company reputed company reputed company and servicing of reputed company operations reputed company responsibility Review and implement reputed company process improvement throughout reputed company operation(s), implement company reputed company operating procedures Be involved in preparing annual budget. Monitor performance to budget. Meet/reputed company profit & loss targets; maximize profitability while minimizing costs Work with management team to manage account profitability by reviewing monthly income statements and taking reputed company as appropriate, reputed company with finance to produce accurate financial reporting for reputed company. Meet/reputed company budgeted profit for reputed company reputed company with key contacts of clients to build multi-level relationships reputed company reputed company. reputed company reputed company(s) informed of business trends reputed company coordination of new reputed company implementations and ensure contractual agreements are implemented reputed company negotiation of customer-specific Service Level Agreements; reputed company Operations to reputed company service reputed company; and report reputed company to customer and senior management Attend reputed company Account Reviews and reputed company consultative input with the reputed company. Assist with the development and reviews content and reputed company of reputed company reputed company presentations prior to the meeting Use expertise to facilitate the involvement of reputed company reputed company departments, operations, or management to reputed company the goals of the customer and introduce new technologies Conduct annual and mid-year performance reviews. Establish plans with individuals to ensure maximized performance against goals Assume and reputed company other duties and responsibilities not specifically outlined herein, but which are reputed company and properly inherent to the position   reputed company  Prior experience leading a customer service organization  Thorough knowledge of the travel industry, fares, and markets  Excellent oral and written communication skills in English  Ability to manage multiple tasks effectively simultaneously  Ability to reputed company – setting direction, developing teamwork and collaboration, and achieving results through others  Capable of problem-solving – anticipating, analyzing, and resolving issues at both a strategic and tactical level  Through knowledge and proficiency in reputed company Office applications    reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe.   reputed company reputed company helps companies travel smart and reputed company more. We reputed company program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable reputed company for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.   Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.reputed company.com/bcdtravel/ https://www.reputed company.com/bcdtravel/   You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry reputed company perks and discounts An inclusive work environment where diversity is celebrated   reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and reputed company workplace. If you’re excited about a role, but your experience doesn’t reputed company perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or reputed company information, contact our reputed company department at careers@bcdtravel.com. #LI-FB1 Apply To This Job