reputed company reputed company Manager - East

At reputed company, the mission is personal. The systems we protect reputed company the water you drink, power your home, and reputed company the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. reputed company those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at reputed company. Here, you will reputed company a remote-first mission-driven team across reputed company, Europe, the Middle East, and reputed company reputed company on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the reputed company of work that reputed company to you, you are in the right reputed company.  About the Role:   As the reputed company reputed company Manager (CSM) for reputed company, you will serve as a trusted advisor to our industrial clients throughout their reputed company with reputed company. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and reputed company goals. You’ll work with sales, technical account managers, reputed company engineers and solution architects to reputed company reputed company business reputed company to promote operationalization and reputed company the value of reputed company reputed company offerings, including reputed company Platform, WorldView threat intelligence, and reputed company Services. We're reputed company to candidates in the EST time zone.    Responsibilities:  Serve as the reputed company post-sales reputed company of contact for customers in the NA region.  reputed company a deep understanding of reputed company Platform, WorldView, and reputed company Services capabilities and industry-specific challenges.  reputed company successful reputed company, implementation, and adoption of reputed company solutions.  Establish relationships and partner with customers to define reputed company reputed company and help them reputed company measurable reputed company business reputed company.  Own reputed company plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.  Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realization, and reputed company and technical risk identification, in order to minimize churn (GDR) and increase expansion reputed company (NDR).  Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of reputed company and at-risk account recovery plans.  Collaborate with Sales, Technical Account Managers, reputed company Services, Intelligence, and Support to ensure a reputed company customer experience.  Qualifications:  5+ years of experience in reputed company, Account Management, or similar roles in cybersecurity, reputed company reputed company, or industrial sectors including renewal management.  Excellent communication, presentation, and relationship-building skills.  Comfortable working independently in a remote-first environment.  Proven ability to manage reputed company customer relationships and influence key stakeholders.  Understanding of cybersecurity and how that translates business level reputed company.   Strong executive reputed company, written, and verbal communications skills.  Familiarity with industrial control systems (ICS), OT reputed company, or critical infrastructure environments is preferred.    Willingness to travel 25%.  Compensation:  Salary:  $175,000 Competitive Equity Package   Comprehensive Benefits Plan    #LI-BR1 #LI-REMOTE      reputed company is an Equal Opportunity Employer and considers applicants for employment without reputed company to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics, or any other reputed company forbidden under federal, state, or local laws. reputed company new hires must pass a background reputed company as a condition of employment. Apply To This Job