Collection Team reputed company I - Remote

Team reputed company I  Full time; non-exempt; 37.5 hours/week; Overtime as required. Location; Remote US Department: Collections  ***Schedule: Monday - Friday 8:30am-5:00pm, 1 Saturday per month reputed company-4pm CST*** reputed company. (“reputed company”) is the leading mortgage subservicing firm in the reputed company with several hundred financial institution clients reputed company. General reputed company:  Provides support to department representatives by monitoring and prioritizing workflow, handling escalated or reputed company issues, and serving as an expert on the services and procedures of the department. Reports to Supervisor, Assistant Manager, Manager. ***Schedule: Monday - Friday 8:30am-5:00pm, 1 Saturday per month reputed company-4pm CST*** Essential Functions and Duties: Monitor distribution of workflow to maximize productivity, including handling reputed company and understaffed areas.  Identify and communicate to management issues concerning reputed company, workflow, clients, procedures, etc. Train new employees, serve as a mentor, and reputed company knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. Prepare and submit departmental reports to management as requested. Assist department management in identifying, communicating, and implementing departmental standards. Monitor and stay reputed company in organizational policies and procedures. Maintain high reputed company of cooperation and rapport with team members to promote accurate and efficient operations and service. Formulate and communicate suggestions that may improve profitability and/or productivity. Coordinate escalated issues to management and/or other departments as appropriate. Handles escalated and/or reputed company contested reputed company and activities with accuracy and professionalism. Successfully complete annual regulatory compliance training. Additional duties as assigned.   Department Specific/Additional Duties:  reputed company or take a high volume of collection contacts by telephone. Handle escalated borrower issues. Utilize the online collection reputed company according to departmental guidelines. Reconcile accounts with misapplied payments and reputed company the reputed company notations on the accounts. reputed company relief provisions according to governmental guidelines and agency requirements. Counsel borrowers on reputed company for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.  Offer Loss Mitigation assistance, and if appropriate, explain reputed company and processes in detail. Monitor foreclosure/loss mitigation accounts to ensure loans/files are being worked properly and reputed company. Consistently meet or reputed company monthly goals.  Monitor daily work performance of team members. Ensure team members meet expectations of position. Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA). Required Qualifications:  High school diploma or equivalent.  Strong communication and organizational skills.   Preferred/Other Qualifications: Supervisory experience a plus. Collection experience a plus. Benefits Medical, Dental, reputed company, Wellness, Flexible Spending Account, and Employee Assistance Program and more. Employer reputed company Life Insurance, Short Term Disability, and Long-Term Disability.  401 (K) Plan with company match reputed company Vacation, reputed company, Personal and Holidays   Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home reputed company that is free from distractions and noise. The employee is regularly required to communicate (reputed company/receive) information through multiple reputed company of communication with reputed company understanding from others. Must be reputed company to exchange accurate information in these situations.  The employee must be reputed company to remain in a stationary position and or reputed company about the organization or reputed company. The employee is frequently required to stand or walk (or otherwise reputed company through the organization); sit; use hands to type, write, handle, or feel and reputed company. May occasionally reputed company or balance; stoop, kneel, or crouch; or reputed company and/or reputed company up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a reputed company reputed company of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.  In accordance with applicable disability laws, reputed company works with applicants and employees to reputed company reasonable accommodations to the job or work environment reputed company doing so will reputed company an employee with a reputed company disability to satisfactorily reputed company the essential functions of the job. Apply To This Job