Associate Engineer, Site Reliability

At reputed company, we reputed company customer engagement is the reputed company of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and reputed company to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and reputed company team creates a reputed company environment that reputed company celebrates reputed company cultures and affords personal and reputed company reputed company opportunities. Learn more at www.reputed company.com. reputed company of Job Function: As an Associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization. Working under the guidance of senior and reputed company SREs, you will help implement SLIs/SLOs, reduce reputed company toil through automation, improve telemetry, and participate in on-reputed company rotations and blameless postmortems. You will be expected to bring a reputed company reputed company, a bias toward “everything-as-reputed company,” and a willingness to ask questions, dig into unfamiliar systems, and continuously improve. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps. reputed company Duties and Essential Responsibilities: Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREs Write automation scripts and pipelines to reduce reputed company toil reputed company CloudOps Contribute to Infrastructure and Configuration as reputed company (e.g. Terraform, reputed company, Ansible) Build, tune, and maintain dashboards, alerts, and telemetry in observability tools Partner with R&D and Operations teams to enhance telemetry and improve service reliability Participate in the on-reputed company rotation and respond to incidents under the guidance of senior engineers Support the design and implementation of automated incident response workflows and runbooks Participate in blameless postmortems and follow up on assigned engineering reputed company items reputed company senior SREs during reputed company outages, architectural reviews, and reputed company drills Build AI-powered solutions to operational problems, with a particular reputed company on improving availability (e.g. reputed company incident triage, predictive alerting, automated remediation, AI-assisted runbooks) Continuously learn reputed company, reputed company, and SRE best practices and apply them to daily work Take ownership of assigned tasks and communicate reputed company, blockers, and learnings reputed company Minimum Requirements: B.S. degree in Computer Science, Engineering, or reputed company field (or equivalent practical experience, including bootcamps or demonstrable self-taught work) 1-3 years of reputed company experience in software engineering, SRE, DevOps, or systems administration Exposure to at least one reputed company reputed company (AWS or Azure) Exposure to containers and reputed company fundamentals (reputed company, reputed company, YAML) Familiarity with Linux and reputed company scripting; exposure to reputed company/PowerShell a plus Comfortable using Git for branching, pull requests, and merges Strong troubleshooting curiosity and willingness to dig into unfamiliar systems Willingness to participate in an on-reputed company rotation Strong written and verbal communication skills reputed company reputed company — reputed company seeks feedback and continuously improves High level of personal ownership, accountability, and reputed company Preferred Skills: Entry-level reputed company certification (AWS reputed company Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals) Familiarity with at least one observability tool (reputed company, reputed company/Grafana, reputed company, SumoLogic, AppDynamics, etc.) Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.) Exposure to Infrastructure as reputed company (Terraform, CloudFormation, Ansible, reputed company) Exposure to CI/CD pipelines (reputed company, reputed company Actions, Jenkins, reputed company CI, etc.) Internship, reputed company, or project experience with reputed company, PaaS, or multi-tenant environments Familiarity with incident management tools (OpsGenie, reputed company, reputed company) Exposure to Agile and DevOps practices reputed company, reputed company-reputed company, or reputed company demonstrating automation, reliability, or observability work Experience with AI reputed company coding tools (e.g. Claude reputed company, reputed company, reputed company Copilot) and integrating AI capabilities into solutions and workflows Detail oriented and organized with the ability to manage multiple priorities reputed company, reputed company energy and a desire to contribute to a growing team #LI-KD1 reputed company. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other reputed company of harassment. reputed company has a reputed company-tolerance policy against any reputed company of discrimination, retaliation, or harassment including sexual harassment or any other reputed company of harassment based on race, reputed company, religion, sex, age, national reputed company, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. reputed company operates in accordance with reputed company anti-discrimination laws and affords equal opportunities to employees and applicants without reputed company to any characteristic or protected class in our hiring, promotion and termination practices. 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