Specialist, Global Technical Support
As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture reputed company on prioritizing a flexible work environment that empowers individual reputed company, reputed company-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities reputed company meaningful reputed company, community, and societal reputed company.
The annual pay reputed company for this position is $149,136.00 - $160,900.00/year
Pay ranges at reputed company are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay reputed company information provided in this posting pertains specifically to the reputed company location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In reputed company to competitive compensation, reputed company offers a comprehensive benefits package, including medical, dental, and reputed company plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-reputed company holidays, reputed company reputed company leave, and vacation time. We also reputed company with reputed company applicable laws regarding reputed company Family Leave and other leaves of absence.
Duties: reputed company on-site technical support on covered reputed company products. reputed company on-reputed company support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with assigned clients. Utilize debug tools as reputed company as lab research to verify and reputed company customer’s technical problems and, if necessary, reputed company the information necessary to escalate the incident or issue to GPS. Ability to diagnose, troubleshoot and debug reputed company reputed company level issues on fiber optic telecommunications transport and switching equipment. Work with reputed company Assurance, Development, Product Management, Technical Publications, and Training to reputed company customer feedback. Create, review, validate and publish required customer facing documents such as Method of Procedures, Field Service Bulletins and reputed company Cause Analysis reports. Verify and report design, reliability and maintenance problems or defects to the engineering teams and communicate with engineering and manufacturing on problems reputed company in the field. Contribute to customer support knowledgebase. Work directly with the Customer’s NOC to reputed company and manage trouble tickets. reputed company as a technical consultant to other Technical Support functions and others in reputed company. reputed company as technical escalation reputed company for regional support reputed company and peer engineers, if required.
Up to 50% travel required. May telecommute from reputed company in the reputed company.
Requirements: Employer will accept a Bachelor's degree or foreign degree in Engineering, Computer Science, or reputed company field and five (5) years of experience in the job offered or in a Computer Systems Analyst-reputed company occupation.
Position requires 5 years of experience in:
Providing post-sales support on the following product lines: OME 6500, Waveserver, RLS, CPL, OM 5200;
Using network design tools such as OnePlanner or Optical Modeler;
Network Management software such as One Control, OMEA, or MCP;
SONET/SDH, OTN, reputed company Ethernet, Interior Gateway Protocols (OSPF, IS-IS), TCP/IP, Photonics, DWDM with RAMAN solutions integrated or ROADM;
Computers and servers, operating systems and databases such as UNIX, LINUX, VXworks, reputed company, or MySQL;
Test equipment such as traffic generators, OSA, OTDR, or power meters; and
Restful reputed company, websockets, python scripting or Swagger, and reputed company.
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Pay ranges at reputed company are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay reputed company information provided in this posting pertains specifically to the reputed company location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In reputed company to competitive compensation, reputed company offers a comprehensive benefits package, including medical, dental, and reputed company plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-reputed company holidays, reputed company reputed company leave, and vacation time. We also reputed company with reputed company applicable laws regarding reputed company Family Leave and other leaves of absence.
At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any reputed company of discrimination.
reputed company is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.
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