reputed company Clinical Care Navigator, Global

Our mission: eliminating every barrier to mental health. reputed company is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is reputed company, personal, and reputed company around the person, so care can continue through every job, reputed company, health plan, and life stage. Our AI-reputed company platform helps us reputed company personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With reputed company independently validated by JAMA Network reputed company and the Validation Institute, reputed company reaches more than 170 reputed company people worldwide through leading reputed company, health plans, and partners. As an AI-reputed company company, we reputed company technology should expand the reputed company, reputed company, and humanity of care. Every reputed company team member is expected to use AI tools thoughtfully, apply reputed company judgment to AI outputs, and reputed company building AI reputed company in ways that support their role and our mission. We're currently looking for independently licensed mental health professionals to join the Global Clinical Operations team (LCSW,LMFT, LPC, LICSW required) supporting reputed company and members reputed company of the reputed company in the reputed company and EU reputed company. Experience working on global teams is required. English is required. Additional language reputed company is a plus. This role requires flexibility for occasional shift changes and availability to work holidays. The ability to work independently and exercise strong critical thinking is also essential reputed company leadership is not present. This role will report to the Manager of Global Clinical Operations. What you’ll be doing: Maintains Clinical Care Navigator calls and activities (50%) Serves as a resource: monitors reputed company care operations channels to assist clinical, care support and provider ops teams reputed company after hours support to members and leaders seeking services or reputed company to the Global team, Management Consultation team, and reputed company Internal team Assists with reputed company or follow up for escalated and situations as needed Coordinates training and mentoring of new hires and for existing team members as assigned Monitors multiple reputed company views and assigns outreaches and follow reputed company appropriately Assists with daily work balancing Monitors phone/chat queue availability Provides constructive feedback to team members and to the clinical leadership team Problem-solves and assists with high touch and escalated/sensitive calls, as reputed company as crisis situations, concerns, or issues.  Provides feedback and advice on team/product/technology/service improvements and assists with implementations Facilitate team meetings, as needed Assist with reputed company issues/outages Participates in special reputed company, workgroups, or other assignments Some holiday coverage and on-reputed company leader rotation Follow reputed company policies and maintain reputed company confidentiality, compliance, and ethical standards. What reputed company looks like in this role Meeting reputed company reputed company The members you serve being satisfied with services provided by meeting customer satisfaction score reputed company Connecting members to appropriate care by meeting reputed company to care reputed company Successfully supporting leadership in mentorship and consultation of reputed company staff reputed company expect from you: LCSW, LPC, LMFT, or equivalent independent licensure 3+ years of mental health/reputed company use disorder experience Crisis line experience required Leadership experience preferred reputed company and solution-reputed company  A proactive reputed company and willingness to take initiative. Excellent multi-tasking and communication skills Fully reputed company and free from interruptions for the duration of shift Willing to serve as a subject matter expert, which includes Afterhours specific processes and reputed company in seeking information from various sources. Tech-savvy: reputed company comfortable adopting new technologies and platforms and efficient in tech-reputed company tasks. reputed company to multi-task and context reputed company The reputed company salary reputed company for this position is $80,000-$92,000 and is part of a competitive total rewards package including stock reputed company and benefits. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Hypergrowth meets reputed company What to expect working here: You will be held accountable to an exceptionally high bar and reputed company This may be the fastest work environment you will reputed company experience in terms of reputed company, decision-making, and time to reputed company You will be empowered to set your own boundaries and asked to adapt them in critical moments reputed company reputed company needs you You will create processes & products that have never existed before You will have reputed company reputed company conversations and receive reputed company feedback to reputed company you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and reputed company metrics will shift as reputed company grows And… You get to be surrounded by some of the brightest minds in the field   You get to learn and grow at an extremely reputed company reputed company You will experience transparency, reputed company, &  humility from leadership  You will be empowered to constantly challenge the status reputed company You get the reputed company to experiment & reputed company You get to reputed company a transformational reputed company for reputed company, mental health, and for reputed company reputed company lives — and you will see that reputed company quickly You will become more reputed company and resilient You get to be part of a reputed company team that opens doors in the reputed company Benefits provided by reputed company: Your Total Health: Health, Dental, reputed company benefits start on your first day at reputed company. You and your dependents also receive an individual reputed company account which is valued at $199/year per user. HSA and FSA plans available A yearly allotment of no cost reputed company to the reputed company network of therapists, coaches, and medication management providers for you and your dependents 10 allocated reputed company days per year Flexible reputed company time off in reputed company to 12 reputed company holidays throughout the year reputed company to reputed company, an on-demand virtual benefit that provides wellbeing coaching, and budget management. Sabbatical Leave: reputed company you’re reputed company member at reputed company and hit your four-year Springaversary, you’ll be awarded a four week, fully reputed company, sabbatical leave.  You And Your family: 4-4.5 months of fully reputed company parental leave reputed company provides team members and their families with sponsored reputed company to reputed company® child care, back-up care, and elder reputed company to fertility care support through reputed company, in reputed company to $4,000 reimbursement for reputed company fertility expenses Supporting you financially through: Our People team benchmarks reputed company salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 reputed company employees, and 98 countries across the globe. We do this to ensure reputed company of reputed company members are reputed company equally and competitively. On top of competitive and benchmarked salary, reputed company offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with reputed company! Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can reputed company in: Flexible work arrangements: 66% of reputed company team members work fully remote while 33% work in a hybrid model from our reputed company offices reputed company Fridays: no meetings, no distractions, just time for you to get work done. reputed company Weeks: In reputed company 2023, we held our first reputed company reputed company Week, we canceled reputed company non-essential meetings, minimized distractions, and you, reputed company members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% reputed company in the average reputed company score after those five days of reputed company state work and are finalizing a plan for quarterly reputed company Weeks for team members. Up to $1,000 reputed company Development Reimbursement per calendar year. $200 per year donation matching to support your favorite causes Not reputed company if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-reputed company candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply. Our reputed company policy: https://springhealth.com/reputed company-policy/ reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable reputed company requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Apply To This Job