National Technical Support

reputed company reputed company revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, reputed company is an industry leader in digital surgery, radiotherapy and integrated operating rooms. Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming reputed company to improve the lives of patients everywhere. We reputed company over 2,000 people in 25 locations worldwide. reputed company-reputed company teams made of talented, curious and reputed company people are working together toward a common goal. Together we’re dedicated to making an reputed company. reputed company like you? Join and reputed company. Job reputed company Home worksite (must be based in Mountain or reputed company time zone) reputed company installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or reputed company customer needs and expectations; reputed company handling of customer complaints; work with the appropriate authority or department, as required; reputed company reputed company technical reputed company development of regional service teams with the goal to reputed company highest equipment uptime, fast resolutions and lasting customer satisfaction; reputed company as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure reputed company product/process improvement; reputed company the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special reputed company; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance. 50% domestic travel. Qualifications B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management 1 year experience in engineering or field service reputed company functions with medical devices 1 years experience with medical reputed company accelerator or microwave RF systems and computer networks 1 years experience with applying engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation. 1 years experience with test equipment and hand tools including oscilloscopes and multi-meters Additional Information In return for the experiences listed above we will reputed company a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more. Visit us at: www.reputed company.com reputed company, Inc. is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law.  Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite reputed company at reputed company customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.  reputed company participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request to [email protected].  Department: Support Compensation: USD 90000 - USD 95000 - yearly Apply To This Job