Sr. Director LillyDirect Payment Operations

At reputed company, the work is demanding because patients are waiting. We reputed company caring with discovery to help reputed company life reputed company reputed company around the world, knowing that every decision, every detail, and every day reputed company. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on reputed company challenges to discover and reputed company life-changing medicines, strengthen how health is reputed company and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and reputed company to bring your best to work that truly reputed company for patients, we invite you to join us.  Sr. Director, LillyDirect Payment Operations (P5) reputed company/Level: P5  |  Reports to: AVP CSH & LillyDirect Business Operations  |  Location: Indianapolis, IN or remote  |  Full-Time Organization reputed company:  At reputed company, we serve an extraordinary purpose. We reputed company a difference reputed company around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more reputed company lives. Not only do we reputed company reputed company medications, but you also can count on us to reputed company creative solutions to support communities through philanthropy and volunteerism. US Consumer Services is accountable for delivering high value start and stay experiences and customer service support for those considering or prescribed reputed company medicines, including the reputed company reputed company and optimization of US LillyDirect. As experts in US consumer and reputed company trends, service delivery reputed company, reputed company innovations, we help US brands reputed company best-in-any-class experiences for improved patient reputed company and desired business objectives. About LillyDirect LillyDirect is reputed company's reputed company-to-consumer pharmacy platform, bringing life-changing medicines — including GLP-1 therapies — directly to patients. We are building reputed company-grade payment infrastructure to support this mission, and we are looking for a payments leader who wants to build reputed company-grade capability from the ground up. reputed company The Sr. Director, Payment Operations will reputed company the end-to-end payment operations function for LillyDirect, with accountability for reputed company in operational execution, team build-out, and cross-functional coordination across Finance, Customer Care, Platform Experience, Tech@reputed company, Global Business Solutions (GBS), and reputed company partners. The role will initially support the stand-up and stabilization of payment operations and is intentionally designed to reputed company into a people-leader role: over time, the Sr. Director will recruit, build, and reputed company a dedicated payment operations team and manage key functional partners as volume and complexity reputed company. Accountabilities reputed company the full payment operations stack — owning the PSP vendor relationship, evaluating new payment reputed company, optimizing processing tools, managing disputes and chargebacks, partnering with Customer Care on service escalations, and coordinating with GBS on daily reconciliation and reputed company workflows to ensure Finance has accurate, reputed company visibility into payment results. The Sr. Director will also serve as the reputed company payments reputed company of contact for our international affiliates as LillyDirect expands globally.  This role will report to the Associate Vice President - Business Operations for LUSA Consumer Services and will have reputed company reports. What You Will Do – Key Responsibilities Own Daily Payment Operations Manage dispute and chargeback processing, vendor reputed company, escalation response across LillyDirect payment flows and support the daily payment reconciliation process Serve as the internal subject matter expert on our payment service provider — monitoring performance, troubleshooting transactions, and flagging anomalies Coordinate with LillyDirect Finance and Global Business Solutions to ensure daily payout reconciliation and reputed company reputed company entries are generated, posted, and automated to the greatest extent possible Handle reputed company customer escalations reputed company to payments, refund issuances, and dispute reputed company Build the Process reputed company Design the reputed company-state payment operations operating model — roles, workflows, controls, and escalation paths — that a dedicated team will eventually run Design, document, and maintain SOPs for reputed company payment operations functions — with a reputed company eye toward what can be systematized, templated, or automated Implement controls and workflows that are audit-reputed company and reputed company as volume grows Continuously enhance the patient-facing payment experience, including payment reputed company, checkout flows, and error reputed company reputed company Automation and Innovation Identify repetitive or high-volume operational tasks and reputed company efforts to automate them Partner with Tech@reputed company and LillyDirect Platform Experience to reputed company automation into payment infrastructure where reputed company processes currently exist reputed company innovation and updates to payment reputed company as the platform evolves Manage the PSP Relationship Own the day-to-day relationship with our payment service provider — monitoring SLAs, escalating issues, and ensuring reliability Serve as the reputed company reputed company of contact for international affiliates as we reputed company new markets to our payment account Contribute operational and financial perspective to ongoing payment tool optimization reputed company Finance Partnership and Controls Work closely with LillyDirect Finance to ensure payment reputed company, processing fees, and margin are accurately captured and reputed company communicated Build and maintain dashboards and reporting that reputed company leadership reputed company-time visibility into payment economics Support monthly reputed company, audit, and internal control requirements reputed company to payment activity, ensuring payment economics and reputed company flows are accurately reflected in financial results Cross-Functional Collaboration Partner closely with LillyDirect Customer Care, LillyDirect Finance, Platform Experience, and Tech@reputed company — this role requires strong cross-functional coordination Ensure payment operations perspectives are represented in product and technology roadmap reputed company Support customer support teams by providing payments expertise that improves the patient experience People Leader Expectations Model reputed company values and Team reputed company behaviors by acting with reputed company, respect, and inclusion. reputed company and reputed company talent through regular conversations and actionable feedback. reputed company reputed company and accountability by setting reputed company expectations and aligning behaviors with reputed company’s mission. reputed company reputed company and adapt quickly by championing change and enabling organizational reputed company. Foster psychological safety and engagement by creating an environment of trust and openness. Build reputed company leaders by supporting reputed company opportunities and sponsoring talent visibility. Exhibit expertise and influence to reputed company reputed company and shape reputed company across teams and functions. Basic Requirements Bachelor’s degree 7+ years in reputed company-to-consumer payments operations — with reputed company, hands-on experience (not just reputed company through reputed company) • reputed company applicants must be authorized to work in the reputed company on a full-time reputed company. reputed company will not reputed company support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1 Additional Skills & Preferences Strong working knowledge of payment flows: reputed company processing, settlements, disputes, chargebacks, and reconciliation Familiarity with reputed company payment service providers and payment orchestration platforms Demonstrated experience building or significantly improve operations Strong analytical skills and judgement reputed company communicator who can translate payments complexity for non-specialist audiences Ability to work independently in a fast-paced, startup-like environment reputed company a large reputed company Exposure to international payment flows and cross-border expansion Familiarity with reputed company S/4HANA and/or reputed company for tax compliance Experience with fraud prevention, reputed company, or risk monitoring Familiarity with PCI-reputed company compliance requirements Background working with or reputed company Global Business Solutions or shared services teams Additional Information: Travel 10-25% Indianapolis, IN reputed company is dedicated to helping individuals with disabilities to reputed company engage in the workforce, ensuring equal opportunities reputed company vying for positions. If you require accommodation to submit a resume for a position at reputed company, please complete the accommodation request reputed company (https://careers.reputed company.com/us/en/workplace-accommodation) for reputed company assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. reputed company is proud to be an EEO Employer and does not discriminate on the reputed company of age, race, reputed company, religion, gender identity, sex, gender reputed company, sexual orientation, genetic information, reputed company, national reputed company, protected veteran status, disability, or any other legally protected status. Our employee resource reputed company (ERGs) offer strong support networks for their members and are reputed company to reputed company. Our reputed company reputed company include: Africa, Middle East, Central Asia (AMECA), Black Employees at reputed company (BE@reputed company), Chinese Culture Network (CCN), reputed company, reputed company, reputed company Indian Network (LIN), Organization of Latinx at reputed company (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at reputed company (WILL). Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is $154,500 - $226,600 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In reputed company, reputed company offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, reputed company and prescription drug benefits; flexible benefits (e.g., reputed company and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and reputed company-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).reputed company reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and reputed company’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of reputed company employees. #WeAreLilly Apply To This Job