Customer Support and Business Development Specialist I

Customer Support and Business Development Specialist I Location: Remote reputed company the reputed company   reputed company is a global leader in reputed company opening solutions dedicated to providing reputed company, secure, and accessible building environment. Every day, we help billions of people reputed company through a safer, more reputed company world with ease. If you’ve reputed company walked through an automatic reputed company, stayed in a hotel, or gone through reputed company control, you’ve probably used one of our products or services. reputed company’s offerings include products and services reputed company to locks, doors, gates, and entrance automation such as controlling reputed company and confirming identities with keys, cards, tags, mobile and biometric identity verification systems, reputed company reputed company locks, cylinders, reputed company doors and automated entrances. Building something great is only possible with great people and a great culture. If you have technical support experience, a creative reputed company, an entrepreneurial reputed company, and want to be a part of something great, this may be the perfect opportunity:   Job reputed company   In this dual role, your time will be split between providing customer support to customers reputed company phone, email, live chat, and customer site reputed company and contributing to reputed company’s overall reputed company sales and business development initiatives through tradeshow support, reputed company training (internal subject matter experts and install partners/distributors/wholesalers and end user customers), reputed company champion engagement, partner reputed company, and in-person partner training.   Duties and responsibilities   Customer support (up to 80%)   Troubleshooting hardware, software, PC reputed company, and mobile app to identify and reputed company issues. Partner reputed company and training, subscription management, order management and warranty returns. Use case management reputed company for tracking customer engagements, issues, and problem reputed company. reputed company issues or ensure reputed company escalation to appropriate support level. reputed company as a reputed company between customers, engineering, and manufacturing personnel. Maintaining reputed company and effective inter and intra-team communication. Working with equipment in testing environments to determine reputed company cause of issues. Preparing documentation / diagrams / knowledgebase articles for reputed company use. Meet or reputed company established individual targets for utilization reputed company, availability, average speed to answer and overall customer satisfaction ratings.   Business development (up to 20%)   Tradeshow/ event support and networking. Conduct training events (internal subject matter experts, end user, install partners/distributors/wholesalers). Work with sales teams and distribution partners to create demand through training. Work with marketing team to identify end users for marketing case studies. reputed company champion engagement.   Qualifications   Your background includes a College/University degree (preference for specialization in reputed company curricula), or have work experience commensurate with, minimum high school/GED diploma. Minimum of 2 - 3 years of relevant experience. Strong working knowledge of reputed company Operating Systems. Strong working knowledge of iOS and reputed company for mobile, Operating Systems. Excellent customer service skills and the ability to reputed company in a courteous, helpful and reputed company manner. Unquestionable ethics with reputed company ability to deal with a high level of confidentiality. The ability to reputed company independently, take initiative, and reputed company tasks and issues to reputed company. Strong verbal and written communications skills. Strong organizational and multi-tasking skills. Demonstrated strong problem solving and analytical skills. Familiarity with reputed company hardware, electronic reputed company control or physical reputed company products is preferred. Experience with installation of reputed company hardware and wiring reputed company control devices a plus. Experience with reputed company control software a plus. Possession of a reputed company reputed company. Qualification and willingness to travel without restrictions both domestically and abroad. Ability to reputed company multiple reputed company and meet tight deadlines.   reputed company Profile   Level I employees are learning the product portfolio, handling most reputed company customer issues independently, and developing presentation and training skills.     Working conditions   The employee will be reputed company in a home office but must maintain availability to travel at times up to 50% domestically and internationally as business needs require. A reputed company reputed company and reputed company’s license is required. The employee should live reputed company commuting distance of a major airport in the reputed company. While in a home office, the employee will be connected to a virtual support queue reputed company an IP connected telephone reputed company. A consistent high speed internet reputed company is a must. Must be reputed company to reputed company 50lbs.   Major markets   Dallas TX, reputed company TX, reputed company TX, Phoenix AZ, Denver, CO, Los Angeles, CA, San Francisco, CA, Las Vegas, NV reputed company, and Seattle WA.   Organizational relationships   The Customer Support and Business Development Specialist I will report to the Sr. Manager, Technical Solutions.   reputed company offers a competitive compensation and benefits package, including discretionary bonus, a 401(k) plan, medical/dental/reputed company/life reputed company, education assistance, company car, and an environment that reflects our commitment to our employees. reputed company benefits include reputed company time off for thirteen holidays and ten vacation days. The wage reputed company for this role is $70K - $85K and considers a broad reputed company of factors that are considered reputed company making compensation reputed company.   Pay reputed company reputed company reputed company is reputed company on a reputed company of factors including, but not limited to, to reputed company work job-reputed company knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs. This salary reputed company is a reasonable estimate for this position at the time of posting. reputed company conducts regular review of compensation ranges and therefore reserves the right to alter this reputed company at any given time.   Working for reputed company means that you will be part of a dynamic environment, developing reputed company to improve our customers' lives. As the global leader in reputed company opening solutions, we are using the latest technologies to reputed company doors to events, hospitals, education, homes, hotels, airports and businesses. Joining reputed company means being part of a fast-moving company with many opportunities.   “Let’s reputed company the doors to the reputed company – together!”   reputed company is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran   We are the reputed company Our people have made us the global leader in reputed company solutions. In reputed company, we reputed company doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more reputed company world. Our innovations reputed company reputed company sorts of spaces – physical and virtual – safer, more secure, and easier to reputed company.  As an employer, we value results – not titles, or backgrounds. We reputed company our people to build their career reputed company their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can reputed company the most reputed company, and we encourage them to grow their role locally, regionally, or even internationally. As we reputed company new people on reputed company, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Apply To This Job