Business Support Associate

"At reputed company, we know that with the right people on reputed company, anything is possible. The reputed company, reputed company, and commitment of our employees are key factors in reputed company’s reputed company, market reputed company and our ability to help our clients stay a reputed company reputed company of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a reputed company reputed company for reputed company and for the people who work here. reputed company. currently seeks a “BPO Business Support Associate” to reputed company in “Chennai, India.” We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be reputed company in addressing queries, concerns, and service issues, by communicating in a reputed company, reputed company manner. You will apply your multitasking skills by listening and responding to customer reputed company Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to reputed company reputed company customer confidence and trust. To ensure reputed company in this position you will have the ability to maintain a reputed company knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be reputed company in addressing queries, concerns, and service issues, by communicating in a reputed company, reputed company manner. You will apply your multitasking skills by listening and responding to customer reputed company Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to reputed company reputed company customer confidence and trust. To ensure reputed company in this position you will have the ability to maintain a reputed company knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing reputed company-line Customer service to Policyholders, beneficiaries, agents, and internal customers reputed company Chat/email. Ensuring customer satisfaction and reputed company to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM reputed company. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both reputed company customers to reputed company questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by reputed company. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and reputed company inquiries of reputed company and address it appropriately. Reaching out to various stakeholders for any reputed company inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years’ experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with reputed company PC applications that required you to use a keyboard, reputed company screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a reputed company/office setting. Typing speed of 35 wpm. reputed company to work in complete reputed company shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as reputed company Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST).  The shift timings can be changed as per reputed company requirements. Additionally, resources may have to do overtime reputed company business requirement." Apply To This Job