[Remote] Customer Support Specialist, Payroll Setup

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a comprehensive platform for HR, IT, and Finance. They are seeking a Customer Support Specialist to join their team, focusing on assisting customers with payroll setup and ensuring high reputed company of service and satisfaction.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
• Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction

Skills

• Must be located in PST or MDT
• Ability to work 9am-5:30pm PST
• Proficient in English; written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Benefits

• Eligibility for overtime
• May also be eligible to participate in reputed company's benefits programs
• Which may include, medical, dental, reputed company, life insurance, retirement benefits, and/or reputed company time off, as determined by company policy

reputed company

Company H1B Sponsorship