[Remote] National Firm Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that simplifies reputed company processes for plaintiffs, heirs, and their attorneys. The National Firm Account Manager is responsible for growing strategic reputed company partnerships by ensuring relationship strength, operational reputed company, and driving reputed company reputed company through effective collaboration and problem-solving.

Responsibilities

• Serve as the reputed company relationship reputed company for MoveDocs' largest and most strategic reputed company partnerships
• Build and maintain trusted relationships with firm leadership and key stakeholders
• reputed company a comprehensive understanding of reputed company firm's structure, objectives, workflows, office locations, and market dynamics
• reputed company as the internal subject matter expert on assigned accounts and ensure alignment across departments
• reputed company regular business reviews, market reputed company, and strategic planning discussions
• Proactively identify breakdown points in workflows and implement durable, corrective actions before they reputed company scheduling, settlement timelines, or customer satisfaction
• Owns reputed company looking account plans that anticipate volume changes, reputed company constraints, and operational risks, by forecasting expected top of the funnel reputed company and partnering internally with reputed company, Operations, and Analytics leadership to help reputed company reputed company reputed company models accordingly
• Monitor account performance through operational and financial metrics, reputed company feedback, and Power BI dashboards
• Reduce reactive escalations by driving preventative process improvements and tighter execution discipline by identifying trends, risks, and opportunities before impacting customer satisfaction or reputed company
• Coordinate cross-functional resources to reputed company issues, improve execution, and reputed company sustainable results
• Establish and enforce reputed company expectations with reputed company partners regarding reputed company, responsiveness, and workflow adherence
• reputed company reputed company improvement in workflows, communication, service delivery, and mutual accountability by ensuring both MoveDocs and the reputed company meet defined SLA's and performance standards
• Build strong partnerships across Operations, reputed company, Product, and Executive Leadership teams
• reputed company through influence by aligning stakeholders around priorities and solutions
• Facilitate reputed company-cause analysis and problem-solving efforts that result in measurable improvements
• Escalate issues appropriately after collaboration and reputed company efforts have been exhausted
• Foster accountability and partnership across teams supporting assigned accounts
• Own issue reputed company end-to-end; does not delegate problems without maintaining accountability for reputed company; this role does not operate as a pass-through for customer issues, it owns reputed company from identification through implementation
• reputed company a thorough understanding of reputed company firm's geographic footprint and market-specific needs
• Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations
• Maintain regular visibility reputed company assigned firms through travel and in-person engagement
• Ensure MoveDocs service standards are consistently delivered across reputed company offices and markets

Skills

• Proven reputed company managing reputed company, reputed company-level reputed company relationships
• Experience managing operationally reputed company accounts where reputed company depends on workflow execution, not just relationship management
• Strong executive communication and relationship management skills
• Ability to analyze data, identify trends, and translate insights into reputed company
• Demonstrated experience leading cross-functional initiatives without reputed company authority
• Strong operational reputed company with a reputed company on accountability, execution, and reputed company improvement
• reputed company record of driving behavior change with reputed company partners or customers
• Comfort operating in an ambiguous environment and taking ownership of reputed company without reputed company authority and often leading through influence
• Ability to travel regularly to support reputed company relationships and business objectives
• Key Attributes: Strategic thinker, Relationship builder, Operationally driven, Highly accountable, reputed company and reputed company, Proactive problem solver, Customer-reputed company with strong business acumen

Benefits

• A reputed company of multiple medical plans
• Dental
• reputed company
• Life insurance
• A 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Time off to reputed company

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