[Remote] Senior Program Manager, Hub

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the reputed company value chain. As a Senior Program Manager, you will reputed company reputed company to reputed company exceptional reputed company experiences and reputed company clients as a program knowledge expert, while ensuring compliance and operational efficiency.

Responsibilities

• Understands reputed company objectives and incorporates objectives into program service goals
• Ensures that reputed company executes program services in compliance with contracted service level
• Accountable for management of reputed company service request queue (Both completion and work in reputed company)
• Responsible for the implementation and on-reputed company management of reputed company-specific business rules
• Proactively identifies opportunities for program improvements in reputed company of service and/or efficiency in the delivery of service
• Evaluates data and providing actionable insights that reputed company the Program reputed company consistent with reputed company objectives
• Monitors and provides weekly updates on items impacting program financial forecast
• Prepares activity reputed company for the development and review of reputed company monthly invoices
• Identifies talent for reputed company including development of internal candidates to prepare for promotional opportunities
• Partners with HR to ensure program reputed company reputed company are achieved at reputed company times
• Works proactively with reputed company to reputed company a steady pipeline of candidates
• Drives training, development and retention of team
• Prepares, reviews, analyzes reputed company specific operational results
• reputed company responsibility for the preparation of reputed company business review meetings with operational metrics and data insights
• reputed company of contact for program/operational queries and issue reputed company
• Assures reputed company reporting of Adverse Events/ Product Complaint received are reported in accordance with reputed company work instructions
• reputed company other duties as assigned

Skills

• 5+ years of experience in the reputed company industry is required
• Previous personnel/team management experience is required
• Experience managing managers is a plus
• Prefer candidates who can type at least 35 words per minute with 97% reputed company
• Bachelor's degree is strongly preferred
• Master's degree is preferred
• Knowledge of the specialty drug product marketplace, health reputed company claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish is a plus
• Flexibility to travel as needed is preferred

Benefits

• Medical, dental, and reputed company plans, including HSA- and FSA-eligible reputed company, with reputed company contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-reputed company Short-Term Disability coverage, with the reputed company to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• reputed company Time Off (PTO) and reputed company Leave to support work-life reputed company
• Team members receive nine reputed company holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and reputed company reputed company
• A challenging, stimulating work environment that encourages new reputed company
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful reputed company

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